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Blacklisted IMEI Device Help Please!

So I have a iPhone 14 Pro Max that I bought from Verizon a few years back which I stopped making payments for due to my circumstances at the time which led to Verizon listing my device as non paid, sent to collections and then IMEI blacklisted.

Fast forward now to present day, Sept 2024. I have officially paid off credit-control llc, the debt collection company who had bought and deals with debts from Verizon customers like myself who default payment etc etc, i have been in contact with them and I have finally made a one time lump sum pay to delete off of my credit report etc, which also satisfies the device payment in full like the debt collection customer service rep told me over the phone multiple times.

NOW that i satisfied and paid the debt off, I want Verizon to unlock the blacklisted iPhone 14 Pro Max which I still have and is in near perfect new condition but cant seem to find a customer service number/department or agent to call or get in touch with at this multi billion dollar company called "Verizon", in order to help me get this sim lock removed and said device taken off the blacklist! Can anyone here or Verizon customer support please reach out to me and answer my post here or point me in the right direction or any help is appreciated at this point !!!

Comments

Verizon_Support

Hello, igbnyc, thanks for reaching out in reference to your iPhone. We appreciate you working to resolve the outstanding balance on your previous account. So you have it, you may Contact Us here: https://www.verizon.com/support/contact-us/. As far as your phone/account, you mentioned you were able to send a payment to the collection company. When was this payment completed?

-Lauren

igbnyc

Yes I was able to send the payment to the debt collector company, credit-control LLC, the payment was sent on 08/26/2024. So it’s been a little over 2.5 weeks ago already and was really hoping to get this phone unlocked today or ASAP at this point. Is there a phone number I can call to get this done. I could really use a upgrade I’m currently on a iPhone 8 Plus at the moment. Let me know, thanks !

Verizon_Support

Thanks for that information. When working with payment sent through a collection agency, it will generally take some time for that payment to reach us and reflect on your account. Do you have your account number handy in order to verify your account balance here: https://bit.ly/3PspAOl?

-Lauren

igbnyc

The purchase happened 12/09/2022 and I only made I believe 1 payment on the account so immediately after it was closed and then everything sent to collections etc. I don’t have access to the account at all anymore. I have the emails when i purchased the device etc but it only shows the last 4 digits of the account number. I’m trying to see if I can find the full one. I mean it’s been almost 3 weeks since I made payment how long could it possibly take?

Homeboy69

How do I unblacklist a phone please help

Homeboy69

Bought it from flee market

Verizon_Support

Hello, Homeboy69. Thanks so much for reaching out and for the info you have provided. If a device is network locked, it could be for a few different reasons. It may be eligible and we would need to unlock it on our end, the device could still be connected to an account, or it could be locked for account financial reasons or due to it being lost/stolen. The only way we can check on the unlock status, is to have access to the account that has been authenticated by the account owner or account manager. If this person isn't available, we cannot check it. If this is the case, we can only recommend that you attempt to contact the seller for assistance.

-Natasha

RangerWoof

In situations such as yours, I think it is best to step inside a Verizon store to have this issue resolved-especially that you paid off your device. The Verizon finance department usually handle such matters of unlocking devices once full payment for the device has been rendered. In addition, Verizon stores have the sole authority to contact the department as well to have this issue resolved immediately. Good Luck!

classic700

i want use my iphone 15 in Europe, my iphone 15 have Clean IMEI but not can unlocked, why? how i can unlock this device? how i can contact support?

Verizon_Support

Hello classic700, we can take a look at being able to use your phone in Europe. So we can better assist you, we will be sending you a Private Message. ~Dee

SMITH0430

I too have a iPhone 14 Pro that has a blacklisted IMEI. I’ve had this phone for 3 years. Bought it new from Verizon or Best Buy. Verizon says they can’t do anything about it. Best Buy says they don’t have a list. So now I can’t turn in my phone for a credit.

Verizon_Support

We want to make sure we're doing everything we can to get you the option to trade this in, SMITH0430. We're sending a private message to help further.

-Cait

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