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Loyalty discount

I have been with Verizon for 30 years, basically since they were wet behind the ears. My bill is now over 300$ /month. We have 4 lines on a plan that is of course no longer available. Every time you change the plan they promise you Itbwill cost less and every time it costs more. I was receiving a $10.00/ month auto pay discount which is now being lowered to $5.00/month. I might as well pay the bill when I feel like it. And in addition the service at my home is dismal, slightly better than it was a few years ago but without cable Not sure how much longer I can take this abuse. Sorry Verizon you guys are not offering 300/month worth of service.

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Verizon_Support

jendor1, first and foremost, we'd like to thank you for your 30-year loyalty. We understand your cost concerns, and always want to make sure that you receive the best available service in your area. This is far from the experience that we want for you, and we definitely want to make sure that you're on a plan that aligns with your needs. To best assist, we'll be sending a Private Message.

~Izzy

jendor1

Basically Verizon can’t afford to continue my auto pay discount. Their solution is to tell me so sorry You can change your plan - again and end up Paying more in the long run or just buck it up and pay $20 more per month. I have 2 firefighters and one linemen and 2 senior citizens on this account. One would think $20 per month wouldn’t be a lot to ask for. Apparently they don’t appreciate long term customers. Could be time to jump ship.

jendor1

I do not accept your solution. I want my senior discount. And NO I will not change my plan.

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