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Apple Watch Series 10 Won't Connect

I recently received my new Apple Watch Series 10 yesterday (9/21) and worked with Verizon to get the watch added to my account for service. Despite having it "added" it will not work or connect to the network.

I spoke with Apple and they said i was the 4th customer today to complain of similar issues with the watch and the verizon network.

I asked to speak with someone at an upper level that could actually fix my problem such as adding the watch to the network and they refused - continued to get low-level customer service tech support folks that just asked the same questions over and over again.

Any ideas or suggestions on how to get it connected?

Comments

Verizon_Support

Congrats on the new Apple Watch, Safetyguy610. I know how eager I would be to get my watch activated and working, and I appreciate the feedback on the support you have received so far. I would be happy to help get your watch up and running. Can you tell me more about what happens when you try to connect your watch? Is the Series 10 replacing a previous Apple Watch on your plan?

-Joseph

Safetyguy610

Hello, no I have not had a cellular connective watch before, only the GPS version. A new line was added to my account to have the watch connect to it and I asked to have it set up to number share with my mobile device, however, Customer Service has been unable to add my watch to the line/account and I have been unable to connect the watch to the network.

Verizon_Support

Thank you for sharing those details with me today, Safetyguy610. It sounds like we will need account access to assist, so please be on the lookout for a private message from us.

-Joseph

PuppetMasterRVA

I have same issue but mine was not a shared number. It is an upgrade for my daughter. After 36 hours of tech “help” and a visit to the store to correct the removal of another device, I was told today that it’s a known issue and “the engineers are working on it”. There are more than 260 messages to tech support often repeating account details, rebooting, repairing, only to get to a point where tech taps out and hands it off. Extremely frustrated.

kris_kmarie

I am having the same issue as well. Obtained my watch at the store two days ago, where they added the additional service for the watch to our plan. The watch will not connect to cellular, despite multiple attempts and contact with Verizon support. Very frustrating.

Verizon_Support

@kris_kmarie
wrote: I am having the same issue as well. Obtained my watch at the store two days ago, where they added the additional service for the watch to our plan. The watch will not connect to cellular, despite multiple attempts and contact with Verizon support. Very frustrating.

Kris_kmarie, sorry that you're having some trouble there. If you're still needing some help, first thing I recommend is attempting to activate the watch using these steps: https://www.verizon.com/support/knowledge-base-215386/

If that's not working let us know, and we can take a closer look.

-John

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