I purchased a phone in March, and it malfunctioned. Apparently it is covered under manufacturer warranty. Instead of giving me a replacement phone in the store, Verizon chose to ship me a refurbished phone. They guaranteed overnight shipment so I would not be without a phone that I need for business purposes. Fed Ex did not deliver. It has been in Indianapolis since yesterday 8am. Now I have a phone that does not work and Verizon will not give me a replacement until FedEx figures out where the package is. Why they didn't just give me a phone in the store is unbelievable to me, i am paying for a new phone, and they are giving me a refurbished phone.
So now after 13 years of being a loyal customer, never missing or being late on a payment, I will go to another company and start service. I can not be without a phone, it is not a want it is a business need and Verizon could care less. I guess the money they save risking a shipment of a refurbished phone is worth losing a 13 year customer.
Verizon should take care of their loyal customers, the cell phone market is very competitive and their poor business practices is costing them a customer.
It is not my fault the phone malfunctioned, but they made the choice to ship a phone versus giving me a phone. Other companies offer to pay off your phone from a competitor to gain your business, Verizon wont even give a 13 year customer a new replacement phone for a malfunctioning phone.
Good bye Verizon, you should take care of loyal customers in this competitive market.
