I cancelled my 5G internet on 9/6/24 and was told a return label kit would be sent to me within 10 days. I still have not received it and can't figure out how to return the equipment. I can't get the chat robot to give me any info and I tried calling customer service and an automated voice says they are aware of an outage and working on it and then the system hung up on me. I am trying to avoid being charged for equipment, but I can't return it since I don't have a label. It's super frustrating. The internet never worked at my house and when I cancelled, I was one day in to the billing cycle... and had to pay for the full month anyways. I just want to return this equipment and avoid paying any further unneccessary money. Also - I've already read the instructions found here: https://www.verizon.com/support/wireless-home-equipment-return-faqs/ . It was useless. Can anyone help?!
