I usually don’t complain in forums, but this is crazy. I’ve had no service for most of September. If I didn’t have home internet, I wouldn’t even be able to come on here! It happens all different times of the day/night. Right now it’s 11:15 am and I haven’t been able to make or receive call or texts since last night. I have countless screenshots I’ve taken as evidence, but it doesn’t seem to matter. Verizon still wants me to pay a bill when I have BARELY even used my phone all month, except to call 611 the few times I’m lucky to catch a few bars. I have lost business, and customers’ trust. I fear for my family if I am away and there should ever be an emergency. I’ve spoken to customer service a dozen times. It’s crazy that I’m still expected to continue paying for service I am not receiving. I’m wondering if it’s just me, or if other people are facing this issue.
