At this point, I’ve had to contact Customer Service at least 10 times in the past two weeks, and I’m beyond frustrated. It all started with my first order for an iPhone 16, iPhone 16 Pro, and an iWatch. Despite the payment being pending in my bank account, the order wasn’t processed. When I reached out to Customer Service, I was told by the first rep to just ignore the issue and that it would resolve itself. That didn’t happen, and I ended up in a cycle of repeatedly explaining the same problem to different reps.
After being on the phone for 1.5 hours, I finally thought things were getting resolved. The first order was canceled, and I was told I could place a new one. However, with this second order, even though I was upgrading from an iPhone 13 Pro Max to an iPhone 16 Pro and an iPhone 12 Pro Max to an iPhone 16, I never received any trade-in instructions.
I’m now stuck again, with no clear path forward. Can someone please help me resolve this once and for all? I need trade-in instructions for my upgraded phones and assurance that my order will be processed without any further issues.
