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5g home modem return sent to Whiteland indiana instead of Plainworth Texas

I've spent hours on the phone with Verizon telling me they never received my 5g home internet modem because it was sent to Whiteland Indiana instead of the Verizon Warehouse in Plainworth Texas. They told me to call UPS and I cannot get through to anyone there. I've been charged 213$ for what is not my fault. How do I receive a refund?

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Sam10102001

Same exact problem , now they’re telling me I’m out luck !!!!!! They said it may have been shipped to the wrong address!!! And to take it UPS… they’re charging me 200 for the modem , it’s their own return shipping label that they sent me ,and now I see others have the same issue !! That’s crazy and sad

Verizon_Support

Hello, Sam10102001. Help is here as you definitely deserve some answers and a resolution for the device you sent back. Please check your Private Message as I have sent you one. We look forward to assisting you.

-Natasha

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