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No Access to 4G LTE Extender

Hello Verizon Support,

I've reached out multiple times without resolution. When I log into my VZW account, my 4G LTE Extender isn't listed under my devices. Consequently, I can't access it to change the state from open access to closed access. Although I can access the extender directly from the LAN, there are no local settings that allow me to make this change.

Comments

Verizon_Support

I know how important it is to have some control over your Network Extender access, and I am here to help. You mentioned you've reached out a number of times without a resolution, and I want to make sure I can help find that resolution for you. What happened when you reached out for help? Were you provided with any options, if so, which?

-Joseph

chicsani

Hello, I am unable to change settings on my extender using the device overview page on the VZ web site.

There is no edit link available to click on to make changes.

See link https://www.verizon.com/support/knowledge-base-231937/

thanks

chicsani

Hey VZW,

Still looking for some help

chicsani

Little help would be appreciated

Verizon_Support

Hello. We are here to help. We sent a Private Message to assist.

~Geo

Verizon_Support

Thanks for following up. Our goal is to help with your 4G LTE Network Extender.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Fdbk

Hi there, are you still having this problem? I haven't been able to the manage the Samsung sFemto2 or the Askey sFemto3 either. Which model do you have? When I was using the Samsung it showed the model as sFemto2 and the Edit options were visible but not functional while the Askey shows the incorrect model picture on the 'Devices' page while on the Manage page shows the correct model image but the model is blank and the Edit options aren't visible. Initially, when the Askey was added to the account it showed on the Manage page the model as sFemto3 with the Edit options visible but still not functional like the Samsung and when the extender was removed and added back the model became blank. I have observed in MyVerizon where if the device model (or picture) is blank, certain options/features are not visible until that device is fully added in Verizon systems.

chicsani

Hello, I've been dealing with this issue for over a year now. I originally submitted a customer support ticket in October 2024, and it remains active to this day. Despite escalating the matter twice to executive appeals, I still have no clarity on what the actual problem is or whether it will ever be resolved. At this point, I have little hope that a fix is coming.

Because of this frustrating experience, I’ve stopped recommending Verizon to friends and family. Once my contract ends, I have no plans to continue as a customer. Their tech support has been completely ineffective, and as of last month, they’ve stopped providing updates altogether—essentially leaving me in the dark about the lack of progress on resolving this issue.

Verizon_Support

Hello Fdbk, we want to make sure you have the steps to manage your network extender. So we can better assist, we will be reachingout via Private Message. -Dee

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