Automatic Time Update has the wrong time zone

I have noticed that a previously resolved issue has resurfaced for me. The Automatic Time Update feature is placing me in the "Eastern Time" zone despite me being physically located in the "Central Time" zone.

I am not able to use the manual time zone option is it defaults to a December 31, 1969 date (after router reboot).

I have previously reported these two issues here in the community and they were resolved, but unfortunately I found today that it has returned.

Accepted answers

cpuh

This issue cannot effectively be resolved but it also should not be service impacting. Most client devices would not look to the router as a "time source", so the most significant impact should only be the timestamps being incorrect in the logs on the router.

I can live with that!

Thanks @vzw_customer_support
for your help discussing this issue.

All comments

Verizon_Support

We're sorry to hear about the issue with your time zone. After the router reboots, are you able to re-adjust the time if it's set to manual time zone?

~Jesse

cpuh

Every single time it reboots (if on manual mode) then it reverts to December 31, 1969.

So, yes, theoretically I could manually set the date/time every single time I reboot the router. Or, Verizon can fix this network service so that it works properly.

This affected my previous Askey NCQ1338FA and my current WNC-CR200A routers. At some point in the past, the Verizon network was corrected and the automatic time zone functionality worked with the Askey.

cpuh

Would you please escalate my report to the appropriate networking team to investigate? Thank you.

Verizon_Support

Thank you for the details. We're sorry that this started up again, and we want to make sure you're able to get the right time on your 5G Home Internet. We're sending you a Private Message so we can gather more details and make sure we provide you with a lasting solution!

~Jesse

cpuh

I can live with that!

Thanks @vzw_customer_support
for your help discussing this issue.