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Auto Pay Discount Never Applied

Posting this here to see if others are having the same issue as I am — I don’t feel like I’m getting anywhere at all with Verizon’s customer service.

I became a Verizon customer in June 2024 (4 months ago). I have 2 lines on my account, along with an iPad and Verizon 5G internet.

upon signing up, I immediately enrolled in Auto Pay — paperless billing is enabled and I am using a checking account (yes I’m sure, it’s not a debit card. I’m aware the discount won’t work with a debit card).

I was told the discount would likely take a month to take effect. No issues. So July comes and goes without issue. But once we get to August the discount still wasn’t there so I called into customer service. From then until today I can’t tell you how many calls I’ve made. I’ve found little to no help anywhere.

Everyone I talk to says that I *should* be receiving the discount and they’re not sure why I’m not. I’m tired of having to call in angry every month just to request a credit for what my discount should have covered.

anyone have this same issue? And if so, anyone get a real resolution?

Comments

Verizon_Support

Thank you for reaching out to us on this platform. We understad the importance of getting your discount asap. Typically, it takes 1-2 billing cycles to be reflected on your bill. Please tell us, when did you start Auto Pay and Paperless Billing? Please take a moment to review valuable information on the link below and let us know if this information helps.

https://www.verizon.com/support/auto-pay-faqs/

~Maria

mtmurphy558

I’ve been enrolled in Auto Pay since June. So 4 months. I’ve always had a checking*** account linked and always have had paperless billing turned on.

bell239

Use Verizon VISA CARD for auto pay

mtmurphy558

How about I don’t want a Verizon credit card and they shouldn’t have this issue for a customer using a valid checking account?

SynthpopAddict

Contact your bank and find out if there were any reversed or declined transactions to Verizon. If an autopay fails to go through for some reason, the system cancels your autopay and won't let you sign back up for 6 months. Unfortunately, there's not a way for a human to override this.

If your autopay was not cancelled and just isn't happening, I would remove the payment method and then re-enter it. Maybe it's a typo with the routing or account number?

Beebster123

Same for me. Signed up June 2024 and still no discount for Paperless or Autopay. Also using a checking account. Was told it would be retroactive to when I signed up but I’m not holding my breath. I was also lied to by Verizon when I signed up…was told my plan would be $x and even if the discounts go through it will still be $40 more per month than what the Verizon store told me. Overall terrible customer service and I’ll be switching back to AT&T as soon as I’m out of contract. Wish I never would have left AT&T in the first place

JHilderbrand6

I started autopay in July with the first autopay using a Verizon credit card on August 13th. I have not been able to get autopay discount on my four lines yet. I have been able to get my account credited for what I should have received every month. Not sure why I have to still call. Do you think a lawyer would help

Verizon_Support

JHilderbrand6, we are sorry for the issues you're encountering. We will send you a private message to check this further.

~Ivone

bell239

Few months ago, I lost the AUTO Pay discount, I called CS, He transfer to Manger, he taught me to active the discount over the phone with my VZW account . But over the Verizon device, you may be active by yourself

bell239

May be some CS do not know how to ACTIVE it .

bell239

When Sigh in VZW account, looking --Saving details & new offers, click it , you will see AUTO Pay, you may be do it , I dont know

Greg104

I have been with Verizon for probably 25 years even before they were Verizon The last two years I keep getting kicked off autopay. It's not for a discount. It just kicks me off every couple months. Charges me late fees. When I call they will not give me the money back for my late fees. I just called today and the person on the phone told me that I am on autopay. I said why am I $350 behind on my bill if I'm on autopay he said he thinks I had insufficient funds. I have almost $200,000 cash in my bank account. I'm pretty sure it's not insufficient funds... I think the computer kicks me off autopay so they can charge me $10 a month. So if you do that by $100,000 people, that's a million a month that they make and they won't pay you back... And then they just tell you some jacked off reason that you have insufficient funds. So I asked him again. Am I on autopay? He says yes. I said okay then I don't owe you any money so quit sending me text messages saying I owe you $352

Verizon_Support

We're sorry to hear that you're having problems with your autopay and the discount. We want to make sure your automatic payments stick. We're sending you a Private Message so we can gather more details about your situation.

You can also take a look at more information about how to set up your autopay discount here: https://www.verizon.com/support/auto-pay-faqs/

~Jesse

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