I have been a customer of Verizon for many, many years. I recently woke up to a $700+ cellphone bill, even though my bills had been paid, as usual, with a text message stating that if I didn't pay it my service would be interrupted in 24hours. I called and spoke with an agent. They assured me it was a "System Error" and I was not at fault after an hour and a half. They then said they needed to transfer me to Financial Services so they could finish resolving it on their end. That agent confirmed the "System Error" and let me know all was well. The next morning, I wake to have my services shut off, can't make phone calls and can't even speak to a representative from Verizon. Through my app, I finally got an "agent" to text me. After almost 2 hours of texting, the agent "Lisa" confirms the issues would be fixed and I would have a confirmation within 2 hours. Two hours later and a fourth agent now introduces themself as "Andrea" and asks me to introduce myself and the process began all over again. Truly, Verizon, what is going on? I have work, a family and responsibilities to attend to that require service. Would you like to instead pay me for all the time of mine you've wasted? Not to mention, I still am without service or solution.
