While speaking to the fraud department about an account that was proven fraudulent by Verizon and was still showing up after 9 months of Verizon's investigation, proving it to be fraud & promising to remove it. Since last week, I wanted to acquire the iPhone 16 Pro. My previous spending limit was $6500 when I opened the account. I only used $1k. Now, months later, the fraudulent account pops back up & makes my spending limit $0. After complaining to the fraud department & speaking with a supervisor named Cyral, or close to that, and providing him with the account number from the email about the claim being found fraudulent, he wanted me to resubmit the claim that they did not take off correctly, even though they sent an update stating it’s been resolved & no action is needed from me. After stating I'm not redoing all that for you guys to do your job correctly, it's not my fault, especially since everything was presumed to be finalized 10 months ago, the supervisor got arrogant with me. I did too, the supervisor went on to disconnect the call & disconnected my phone service as retaliation. I want to add that my account bill is current & paid up, my bill is only $190 & due on the 28th. All I was trying to do was upgrade to the iPhone 16 Pro, but I can't since the fraudulent old account that was presumably taken off popped back up & took away my spending limit. It is with great disappointment that a representative from Verizon took it upon himself to retaliate against me by disconnecting my phone service.
