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Credit Limit

jchill1999

I’ve been a Verizon customer on my own for nearly 5 years….previously I was on a family members account for 10+ years (I’m the fool I know). A true loyal customer, yet I get treated like dirt. I have 7 lines on my account and pay a whopping $500 bill each month. I do so without much complaint. It infuriates me that I am unable to upgrade any lines on my account without having to pay the entire retail price of the device due to my “credit limit being exceeded”. Out of the 7 lines on my account, only 3 still have active payment arrangements. I’m not here to fix the issue. I’m just here to expose how crooked this company has become. Rest assure, when my final 3 devices are paid in full, I will be switching my 7 devices to T-Mobile. Count your days Verizon, we’re done.

Comments

Verizon_Support

We want to make sure that you get the information on how our finance limit works. We do use a set of factors to determine the credit limit on the account. Also, the total amount of the device currently being paid off each month does apply to the credit limit, not the remaining balance. ~Peter

jchill1999

Don’t want to hear it. It’s a load of . I’ll be leaving and switching companies as soon as I’m able.

MinDev

We will also be taking our 10 lines to another provider for this very same reason. This is the first time we’ve been hit with a strict credit limit. We pay our bill on time, we have pretty good credit, and we have been with the company for nearly 10 years. To be loyal members and still not be an able to give our kids upgrades is ridiculous. Now I’ve been on hold for about 20 minutes while a representative searches for the reason for the random credit limit. We will be leaving Verizon as soon as possible.

supersport25

Im going through the same problem 5 phones , 2 watches bill was close to 500 every month which I finally spoke to the right people and reduced by bill some . Ive been a customer for 17 YEARS. Im so fed up. Seriously thinking about going to T-Mobile they will pay up to 800 on phones that you owe on. I only have two that have payments on as well its ridiculous.

supersport25

Why wouldnt it just be the remaining balance and not the full amount since payments have been made. This seems backwards no ?

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