Verizon offered free iPhone 15 but getting charged for it

A_G3

Hi, for a limited time, VZW is offering select 5G phones for free, Existing and new customers can get this deal by opening up a new line or upgrading to eligible 5G data plans. Free phones phones include iPhone 15 Galaxy S25, Pixel and more.

I upgraded to a eligible 5G data plan still do not have my free iPhone 15. And when i tried to get my free iPhone i was charged over 300.00$

Another VZW offering IPhone pro max on us with new line. No trade in required. Or get up to 540$ when you bring your own phone.

Bring your own phone; receive 540 promo credit , unlimited plus and unlimited welcome gets 540 promo credit

Verizon_Support

Hey there, A_G3, we certainly want to help ensure you are able to take advantage of our promotions! To make sure we're on the same page, when getting an offer for a free device, you will be buying the phone for the full retail price and then receiving monthly credits to offset the charge for the phone. Have you already purchased a phone and are not seeing those credits?

-Lauren