Hello, I have autopay set up but Verizon has not withdrawn money for this month and when I call the hotline the robovoice says my credit card is the problem but my bank says everything is green on their end. How can I fix this?
Use manual make payment right now, avoid late payment charge and lost Auto-Pay discount.
I have tried calling manual and only got a automated tree, when I attempted to make a payment it told me there was an issue with my card. When I checked my bank everything looks fine on that end.
Apply VERIZON Visa Card for Auto-Pay
That is not exactly the solution I am looking for. I would like to know why autopay, which has worked for the past year, has suddenly stopped and why Verizon thinks my card is not valid. I was hoping that if this was a problem that has occurred in the past that someone with insight might be able to assist.
Nobody knows, My Oct billing statement both mobile and home internet , Auto-Pay are lost, I call both Mobile & Home internet, Verizon CS put all the Discount back.
@r3v3n63 , several customers have reported in recent months of having mysterious problems with autopay not going through. I don't know if it's a glitch in the system or something else. A big cause of autopay getting shut off is if you miss a payment for any reason - then the system cancels your autopay and won't let you sign back up for 6 months.
In your case, it sounds as if you've never missed a payment, so the other things to try are:
1) Make sure you pay your bill on time this month through some other means: dialing #PMT, using the one-time bill pay site (https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/), or paying in person at a corporate Verizon store. This prevents you from being thrown out of the autopay system altogether for 6 months.
2) Go to the edit payment methods under the manage autopay section in your account and remove the current payment method, then put it back. If you just got a new card, the expiration date was updated, but not all merchants have their system set to keep up with expiration date changes, which may be what happened.
Same problem here. I Canceled my Verizon service yesterday!
Oh, no! Dealing with payment issues can be frustrating, especially if you are encountering Auto Pay issues. Verizon is here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Same problem. I tried to resubmit bank card payment but received a message that my zip code was incorrect for my card info. Autopay has been working for almost a year without issues. Probable that Verizon has issue with bank card info field for zip code. I manually entered same bank card info and service resumed.
Oh, wow! Dealing with payment issues can be overwhelming, especially if you are encountering Auto Pay issues. Verizon is here to offer the support you need.
We changed banks due to a move 6 mo the ago, & our autopay hasn’t worked since. We have called every month, talked to customer service AND supwevisors, & each time they say: 1. they don’t know why it’s happened, and 2. they have fixed the issue. And each month, our autopay discount is not applied, and we have to call back. Absolutely unacceptable! This is ridiculous that a carrier this size cannot resolve the issue. We have 8 lines & have been with Verizon 11 years. Exploring new carriers so we can cancel our service.
We’ve been having this problem for 6 months, & Verizon has no idea how to resolve it.
AGREED! Clearly an ongoing issues with many customers. Verizon doesn’t seem motivated to resolve it - thinking most customers will just give up so they can not honor their promotions. Worst customer service.
Re-entering payment method does not work. And also the onus should not be on the customer when this is clearly an ongoing Verizon issue the company doesn’t wish to resolve.
My friend had a frustrating issue with Verizon AutoPay recently. It worked fine for over a year, but this month, no payment went through. Verizon blamed their credit card, but the bank said everything was fine.
They tried making a manual payment—no luck. Re-entering their payment info didn’t help either. After checking online, they found out many people are having similar problems. To make things worse, they might lose their AutoPay discount, even though it’s not their fault.
Now, they’re thinking about switching carriers. Their words: “I just want to pay my bill. Why is this so hard?”
Update: I've waited until my next pay period to reply to make sure this was fixed and so far it seems to be. Here is what ended up happening; my credit card needed to be deleted and re-entered, same card and everything, just had to remove the existing information and type it all back in. I still do not know why my zip code for my physical address was an issue but that error was preventing me from making a one time payment and I needed to speak to a rep. to sort it out. Hope this helps anyone else having a similar problem.
Hey there, WorstCS24, we know how important it is for your Auto Pay to be working and for you to get yoru monthly discount! You mentioned your account changed recently. Is your Auto Pay being withdrawn using your checking/saving account number? When your account changed, can you let us know how your Auto Pay account was updated?
-Lauren
yeah i had autopay set up and it didn’t go through and i just got a late fee. that’s so stupid i was able to pay it manually if anything it’s verizon’s fault because everything is good with my bank, verizon said autopay is set up and good, then just didn’t charge my card and gave me a late fee because i didn’t notice THEIR mistake in time
yeah i’ve had this problem as well. i have auto pay set up; verizon themselves say i have it set up and the money is in my bank account and yet the payment didn’t go through. i was able to pay manually but i got a late fee. so dumb that im getting charged extra because i didn’t notice verizon’s mistake in time. i paid manually with the same card that’s set up for auto pay and everything went good. for some reason autopay is set up and it won’t work and i get penalized for that
Appy Verizon Visa Card to set up AUTO PAY.
Hey there, soupmcgoup, we know how important it is for your Auto Pay to be in working order! When did you set up Auto Pay for your account? Did you receive an email confirmation letting you know when your payment will be processed for the month?
I tried the card and it only accepts a bank account number to make a payment. I chose the card so I wouldn't have to submit my bank account number. There have been too many security breaches to trust Verizon to secure my account. My credit card was hacked causing the requirement for it (bank account), or using the Verizon card. I've been a Verizon customer for more than 30 years and this is causing me to seriously think of changing carrier. It's a poor way to treat loyal customers.
Hi Sanlemay. We definitely want to help you get your auto pay set up. I am sending you a Private Note so we can look at your account together.
-Kaye
@sanlemay wrote: I tried the card and it only accepts a bank account number to make a payment. I chose the card so I wouldn't have to submit my bank account number. There have been too many security breaches to trust Verizon to secure my account. My credit card was hacked causing the requirement for it (bank account), or using the Verizon card. I've been a Verizon customer for more than 30 years and this is causing me to seriously think of changing carrier. It's a poor way to treat loyal customers.
Sorry to hear your CC got compromised but as for the debit card or direct bank account withdrawal requirement, I will personally attest that at least one of Verizon's competitors also has the exact same requirement in order to qualify for the autopay discount. If you use a CC to pay with the other guy, you don't get an autopay discount. It has to do with how credit card companies keep a little of the money any time you use the credit card. The Verizon Visa, I presume Verizon is getting paid by the company running that card, so is therefore exempt from the usual CC restrictions.
I remember not paying early and letting the autopay do its thing…BIG mistake. Not only did they charge me for the fail ACH transfer, they also locked my account to being debit/cash only. So I can’t even use my autopay until the 6 month restriction is lifted. On top of that I originally went into a Verizon store to buy my wife the IPhone 15 Pro max for Christmas, let’s just say they screwed themselves out of an almost 200$+. So all in all I tell anyone that uses it to never trust it because they’ll mess up your account and hold YOU accountable for their messed up system.
Same problem. Autopay has not gone through 2 months in a row. I've changed the credit card both times to see if that would help. At least I'm getting the discount, but I guess I'm just going to have to pay manually. It is very frustrating to spend a lot of time trying to figure out how to get my phone working again each time I wake up to my service being disconnected.
Hello mandaj, we want to make sure you're able to pay with autopay. So we can better assist, we will be reaching out via Private Message. -Dee
