I am trying to remove a network extender from the list of devices that appears on my online account. I got rid of the network extender a long time ago. I know Verizon isn't charging me anything for it, but it's annoying that it's still there and the website does not provide a means to delete it.
Yesterday I engaged in a lengthy but useless chat session. I had to go around the same circle multiple times before a presumably real human responded. It took awhile to explain to her what I wanted, mainly because she forced me to go around even more circles. Finally she created a tech support ticket, but then she told me to keep the chat open and stay logged onto the Verizon website. When I explained to her that I couldn't do that, she told me the chat would stay open even if I logged off. (!!!)
Given that I at least had a ticket number, I decided to quit pounding my head against the cement and logged off. When I accessed my account this morning to see if anything had changed, the website immediately prompted me to add an E911 address for the network extender. (Go figure!) I added my address, just to see what if anything that did. Nada!
So I am back where I started. How do I remove the network extender from my list of devices???
And how do I check the status of the ticket???
