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why am I being charged 408 dollars for my first bill? I transferred my active current number from AT&T to Verizon, I was told that since I switched from my current carrier to Verizon I would receive iPhone on them. I also already had a Verizon home internet, I went in and added a line and was told that I owed a past due balance of 62 dollars? So i paid that off, and then paid another 70 to get my home and phone bill on the same bill. Later on i received a letter saying i owed 408 dollars, for the free 3 month bundle, activation, insurance on phone, etc. now my phone and internet are due for disconnection within 24 hrs. The lady I spoke to thru costumer service was very rude. How do I fix this??? I want to keep my service.

Comments

Ann154

How many lines do you have with your account? Did you purchase any new phones? Did you pay for the activation fee(s) and sales taxes at the time of purchase? Did purchase any accessories like cases at the time of purchasing the phone(s)?

Moemoe0804

I have one phone line that was active thru AT&T and switched to Verizon. I did not purchase any extra accessories. I paid for the upcoming bill on my internet so both phone and internet would be ran on the same billing cycle.

Verizon_Support

We know how important it is to stay on top of your bill. To better assist you, we will send you a private message.

~Freddy

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