Child Item

Site Totals

61487 Questions Answered 271 Categories

Disconnection

My services disconnected and I’m under 30 days! I have been having a hard month or so due to hurricanes and Verizon does not want to help me restore my services! I scrape up my payment every month due to having to survive a hurricane! Now I’m about to lose my job due to my service being disconnected and I am under 30 days late on my payment! I thought Verizon was supposed to help?

help me I’m a small business owner who need the service to survive this phone being off will have me homeless! In 30 days I will be making almost 10k a month with pending signed contracts and I can’t get Verizon to help me at all.

Comments

Verizon_Support

jeresecrump, we truly hope you and your loved ones are safe and doing well. We're very sorry to read about your situation, and always want to offer flexible payment options to help you stay connected. To clarify, service can be temporarily suspended by Financial Services if the total balance is not cleared by your due date (see "I'm already past due on my Verizon mobile bill. Can I make a payment arrangement?" here: https://www.verizon.com/support/promise-to-pay-faqs/

Service can be reconnected by bringing the account current. That being said, we understand your current situation, and our Financial Services (FS) team can also help review payment arrangement options if needed.

Financial Services can be reached at 866-266-1445 Mon-Sat8:00AM - 10:00PM ET & Sun10:00AM - 7:00PM ET.

We hope this helps, and are here if you have any questions.

~Izzy

jeresecrump

No it doesn’t help me because I have to go through hoops and hurdles to try to call! Due to Verizon blocking my calls due to being disconnected!

let me look at other services that would not block they customers due to disconnection!

I pay almost 200 a month for 1 line and it seem like Verizon is all about the money!

Verizon_Support

jeresecrump, my apologies to hear you feel our direction wasn't the assistance you were looking for, but it is always our goal to ensure you are set up for the best success for your account. If you haven't done so already, please give our Financial Services department a call as this is the correct department to assist with restoring your services.

-Natasha

Child Item