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Cannot link services

Hello,

I recently transferred my phone number and device from my family's account to my own new account. I completed the transfer and received my first bill on my new plan. My service has been uninterrupted and I know that the new plan is active as my personal hotspot has been working and I did not have that service on my family's plan.

When I log into MyVerizon, there is an option to 'link services" but when I enter my information, it says my number can't be linked. See below. I am also unable to send a request as my phone number is not yet linked to my account and cannot be selected for a response.

Screenshot 2024-10-28 at 12.41.55 PM.png

Comments

Verizon_Support

Thank you for providing that visual. Are you attempting to set this up as a new account or existing service?

-Melissa

nikidicarlo67

Hi Melissa,

I'm not sure. I recently created my (this) account to transfer my service from my family's account to this one. But I have always had Verizon currently do have service on my phone. Let me know if that answers your question!

Niki

Verizon_Support

Thanks for getting back to us, we definitely want to make sure you're able to sign in online to manage your account. After moving your number to your name, have you been attempting to sign in to My Verizon or register for My Verizon? I just want to clarify because you will want to create a new account after transferring your service.

-Lauren

nikidicarlo67

I believe I made a new account during the transfer process, (I think when I called to assume liability, it prompted me to make a new account) but would be open to making another account if that could work! Also if there is a way to speak to a customer service rep directly, I am open to that. Thank you for replying and looking forward to your response!

savguent

I'm having the same exact problem. Was a solution ever found for this?

Verizon_Support

Hello @savguent . Thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. We can help you access your new account. Im sending you a private note so we can collect more details.

-Will

GizmoOnlyAccount

Please DM me. I've had a similar issue with a Gizmo-only account and linking it to my Verizon online.

I need help with a Verizon account that is not yet linked to any services. I’m trying to manage my child’s Gizmo Watch, but:

I cannot link the account because the associated number is a Gizmo, which cannot receive SMS.
I cannot set up a PIN or enable autopay without completing that link.
I have no access to account management features at all.

I need someone at Verizon to manually link my services to my verizon online ID so I can manage this. Setup a PIN, Autopay etc. I've been manually paying a one-time bill for months. No service rep has been able to solve this issue. It's like the design, engineering and product teams at Verizon didn't think this all the way through or do not have a strong enough voice to get it resolved.

Verizon_Support

We know how important it is to be able to manage your account, and we are here to help. What happens when you try to register the number with the Gizmo number?

~Freddy

GizmoOnlyAccount

The gizmo service is working but I'm unable to link the account number to my online verizon account. The email and account number are associated in the system but not "linked". When I log in online, it only shows a message module with a primary call to action of "Link services". This will never work though, because verizon uses the gizmo phone number to send the authentication link via SMS. Gizmo devices cannot receive SMS.

Verizon_Support

Thanks for getting back to us. Are you trying to set up My Verizon access for the Gizmo line? Are you using theGizmo Hub? Here's a link all about it: https://www.verizon.com/support/gizmohub-faqs/ -Joe

GizmoOnlyAccount

…no? What from my message makes you think this would be a valuable solution to my stated problems?

Verizon_Support

GizmoOnlyAccount, thank you for the additional information and we're here to help. I will send you a private message to continue providing you support while we ensure your account information is protected.

-Art

AMannVZ

I have the same issue, get the same error when entering the phone number or the order/location number. Also, I created a username but I receive an error when logging in. I have to use my email to login

Verizon_Support

We are here to support you. Sending you a Private Message now.

-Cryssie

Okay92

How do I get this resolved? I've been trying to link my service to my account since I first became a customer. I have been to SEVERAL locations and worked with SEVERAL representatives in person as well as over the phone. I am at my wits end at this point... Please help.

Okay92

Please help! I have been working with you guys for over a year now to get this same issue resolved. I would have already switched carriers, if I knew how much was left to pay off my phone. I am at my wits end with this...

Verizon_Support

A year is way too long to have this issue, Okay92. We want to ensure you can register for your account without any issues. Please tell us more about what happens when trying to register for your My Verizon account. Do you receive a specific error message? What steps have already been taken to try and resolve this?

-Danielle

ML93

I'm having the same issue with my number not linking with the my verizon account. I've talked with multiple reps and created multiple accounts with different email addresses but still service is not linked and both the account number and phone number options for linking give errors. I opened a ticket with the offsite tech help and never received any follow up after two weeks. Hoping to hear back from someone who has the authorization and capability to fix this issue.

Verizon_Support

Hello, ML93, we're standing by to help with your account! So we can better assist, we will be reaching out via Private Message.

-Lauren

Cocopoquita

I’m having same issue with my husband and my account and linking after transferring from his mom’s Verizon account to our new Verizon account. Very frustrating!

Verizon_Support

We definitely want to make sure that you have access to yoru account. Are you receiving this exact same error when attempting to link both your number and your husband's number?

-Necia

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