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IVR ACTIVATION SYSTEM

jessikarabbit

I work for a corporation that handles activations for our clients. About 2 weeks ago this weird process started when calling the Verizon Activations line, 877-807-4646.

I call Verizon activation > put in MDN > I'm now prompted to enter the account pin > I say I don't have one.
It then says it needs to send a verification to the number > I say nothing. THEN after about 15 seconds it finally takes me through the original IVR prompt to activate.

I'm curious if this is the new process or if there is a glitch that needs to be fixed. Anybody have any insight on this?

Comments

Verizon_Support

Hi jessikarabbit. I'm sorry you are having difficulties activating. Let's dive into this. Are you working with a business account or personal? -Joe

jessikarabbit

I only handle business accounts. I'm not sure if this is the same procedure for personal accounts.

Verizon_Support

Thanks for getting back to us. We work with consumer accounts here. Please call 800-922-0204 and work with a businessrepresentativee about this issue. -Joe

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