Service interrupted

jayded75

Yes, I fell behind. I fell behind by $300 due to an overseas trip with 3 phones. I never stopped paying. I never intended to stop paying. I have been paying Verizon for service for over 24 years… They interrupted service and charged me $60 to reconnect. Multiple attempts to plea my case were aborted due to incredibly poor AI “customer service”. ATT is offering me a pretty good deal… Why should I stay?

Verizon_Support

Hello, jayded75. I do hope you had safe travels. Help is here as we can provide understanding regarding our billing. We absolutely appreciate your business and hope to have you a lifetime customer. We always encourage our customers that if you find yourself in a financial situation, to please contact us prior to your billing being suspended due to nonpayment. Once an account is suspended for nonpayment, you will be subjected to a $20 per line reconnection fee. Please note, ATT also has reconnection fees, but listed at $35.00 per line. Please let us know if you need to set up a payment arrangement as I have listed the link below.

https://www.verizon.com/support/promise-to-pay-faqs/#:~:text=Schedule%20a%20payment%20and%20the,charged%20to%20your%20next%20bill.

-Natasha