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Incorrect past due

On my last bill I was incorrectly charged a past due for a bill that was paid. I have auto pay so there no way a bill can not be paid. I have called several times and they even said a ticket was sent for further investigation. No response as noted in email about the investigation yet they could still charge me. I ask simple questions on what a couple of charges are and they give me the run around. So 2 times now they say they are putting a ticket to investigate. This simple fix has become terribly complicated.

Comments

SynthpopAddict

Did you check with your bank to make sure that autopay went through? If you recently got a new credit or debit card, the expiration date and CVV number were updated, but from what I've read, Verizon's system doesn't automatically update that stuff; you have to change that within your account yourself.

Verizon_Support

Hey there, Akelliott4041, we can take a closer look at your account balance and payments. So we can best assist, we will be reaching out via Private Message.

-Lauren

Akelliott4041

This is an update on this post, finally I got them to agree to a refund and I received a text confirming this refund on November 5th, however, as of this date I have not received the promised refund.

Verizon_Support

@Akelliott4041
wrote: This is an update on this post, finally I got them to agree to a refund and I received a text confirming this refund on November 5th, however, as of this date I have not received the promised refund.

Thank you for the update and we want to ensure that you receive any anticipated refund. Can you confirm for us if the refund has processed for you since this update? If not, please let us know here so that we can work to investigate further.

-Andi

Akelliott4041

As of today, 11.25.24, I have not received any refund.

Verizon_Support

Following up on our previous messages. When was the request for the refund submitted? Do you have any confirmation for it?

~Freddy

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