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Account is disconnected and I can't login with any of the phone numbers used on the account.

Hello, I need help getting the device pay off info. I have tried multiple times and I can't login even using the disconnected phone number login. It doesn't login at all.

I have used every number that was on my account and none will login.

Please help!

Comments

SynthpopAddict

You can't login with your phone number anymore because the number is in another carrier's system now, so Verizon no longer has control of it. I've heard that using the User ID of the Account Owner may work, but some have said that doesn't either. Your final bill will be sent via snail mail, but maybe you can see your last bill if you use the one time payment site, which doesn't require a login to My Verizon:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

RC_Freddy

Thank you! I still cannot see anything other than I have zero balance LOL.

I truly appreciate the info and it makes perfect sense...

Verizon_Support

I'm sorry to learn that you've left us, and I know how important those device buyout amounts can be, RC_Freddy. I am happy to help make sure you get a copy of your final bill so you have those details. I appreciate you trying the link to sign in with a disconnected account. Please be on the lookout for a private message from us so that I can help.

-Joseph

joopark

I am on the same boat I tried to login to ‘disconnected login’ but they dont recognized my infos and customerservice said they sent my bills but never received one. I need my 3 most recent statements please help

Verizon_Support

We are sorry to see your account is disconnected. We can help get those bills to you. I am sending you a private message so we can help.

-Kristen

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