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Gateway takeover

I do believe my 5G admin page has been compromised & it’s like someone else is the account owner & able to make more settings. I can’t get to lots of settings like firewall, client list, network map, ….. I’ve discovered lots of suspicious port forwarding rules, & can’t see IPv6 address distribution but see all kinds of suspicious IPv6 addys. I was severely hacked two months ago & someone operating in the background could explain a lot.

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Verizon_Support

Hey there, Incognitoky, we know how important the security of your account is! Are you seeing something has changed that you did not update? Have you had the opportunity to update your password recently? What model gateway are you using?

-Lauren

cpuh

Factory reset the router ASAP and then set a properly secure and unique password. Perform the steps with a device (mobile phone w/Wi-Fi?) that you are confident is not already compromised.

Otherwise, there are a lot of variables going on. If you believe you still have compromised devices then you've got a larger challenge to address than your Internet router being hijacked. It will just keep happening until your environment is no longer compromised. That's going to be unique to your situation but may entail clean OS reinstallation on computers, etc.

I'm sorry you're having this challenge and that you were hacked. Once you've been hacked it can be a real pain to recover from.

Good luck!

unknown

I’m pretty sure it’s been compromised. Can’t even see firewall settings, no network map or client list, & I could go on & on. Can’t make changes to settings lots of places & screen looks funny at lots of admin pages. I continue to see a NETGEAR_EXT unsecured on my Wi-Fi list in Apple settings & when looking at it, I see notes in referring to my Apple settings. Could that be just the router separated from me by hacker? After all, I see no way to get to my router settings. There’s just so many things that look real funny. I believe the hacker is logged into many of my apps & just waits till I log in & gets in my network. I’ve seen several apps with me logged in all over the country & a couple were foreign countries. Weird stuff.

unknown

I do believe my iPhone & iPad are clean. When anything weird & suspicious happens, it’s always centered around android apps. I no longer use any non-apple devices except my Roku TV & Vizio sound bar are exposed but they can’t get anywhere. What’s weird is I found a NETGEAR_EXT available on my Wi-Fi list & it says it’s my network. I also found entries in the log showing the IP address & MAC from that. It’s weird like they’ve gotten my router separated from the gateway.
it’s definitely compromised. HELP

unknown

I’ve done several factory resets using my mobile on cell data & still no success.

unknown

[FW] IPTABLES [Pkt_Illegal] IN=br-lan OUT=rmnet_data3 MAC=fc:12:63:27:5a:55:4e:ab:36:bb:ea:e7:08:00 src=192.168.0.160 DST=17.137.162.3 LEN=83 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=TCP SPT=60193 DPT=443 WINDOW=8224 RES=0x00 ACK PSH FIN URGP=0
This was on the Firewall Log. Look at that MAC ID. fc:12:63:27:5a:55 is the MAC ID of that unsecure NETGEAR_EXT on my Wi-Fi list.

unknown

I’ve changed password several times over the past couple weeks.
ASK-NCQ1338FA

I still have never been able to access firewall, client list, router, or many other settings. I still have cyber attacks when I open an app I haven’t used in a few months & I think they’re using them to get in my network. Also, I don’t believe I ever set up the admin page when I first got the gateway. That would explain them getting in my network & modifying the router settings. I think they’re using me for the internet access. Please help me.

unknown

it’s like they declared themselves account owner of only the 5G Gateway only. Even the Verizon App acts funny sometimes trying to access gateway. It won’t let me do some things & shows errors & even says contact customer service. Something ain’t right.

unknown

My network is still unacceptable!

Verizon_Support

I am sorry you are still having issues with you Gateway. We can take a look at the connected devices to see if this Netgear is connect and steps to remove it. Do yo have any devices connected by ethernet?

-Deb

Verizon_Support

We're sorry to read that you are having issues with your network. We're here to help. What kind of speeds are you getting? ~Peter

unknown

The hacker managed to get the router separated from the gateway & it’s sitting out there as NETGEAR_EXT. I see the IP address in the firewall logs. I have nothing connected to the Ethernet & have disabled them. Hey Deb, I didn’t setup the new gateway today. I’d like to clean up a couple things first. Now I’m locked out of my Verizon Home app I just setup yesterday. I’m sure the hacker has something to do with that. I can tell when he gets into my gateway and 5G account. You start seeing double circles when navigating thru the home account & I can never get the gateway settings to come up in the Verizon app.

unknown

I installed & activated the new replacement 5G gateway a couple days ago & immediately discovered an unsecure NETGEAR_EXT WI-FI device and it’s associated with my Apple networks & looks like the router again. I was able to set up my networks with ease but this time, I discovered the day after my guest network includes hidden apps. I also can’t access my admin page as it indicates server not available after timing out, on Safari & Microsoft Edge browsers. It’s the start of the weekend so I probably won’t call Verizon till Monday as the chat reps just don’t work.

Verizon_Support

Incognitoky, we are concerned to learn about your device issues. Are you still experiencing the same issues since posting? Have we completed any troubleshooting with you to attempt to resolve your issues?

-Andi

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