On Sunday November 17, we contacted Verizon about a $20 increase in our bill. The CS agent came up with a plant that saved the $20 and was asked multiple times, no changes in our service. Immediately after agreeing and hanging up we instantly got texts that our Apple Music was cancelled.
we also lost hot spot and other services. We did not agree to this change. Since then we have spent no less than 9 1/2 hours trying to resolve it, I have documentation of a 4+ hour chat where no less than 4 times did the agents helping me disconnect and I had to start over.
here is an actual interaction:
Of course, please stay connected. We'll update you once we have something alright?
Ok, just so it shows in the logs, it's 10:21 cst now
I will wait and see
@ Verizon Agent
Of course.
@ Verizon Agent
Unfortunately, it looks like the previous conversation you were having was already closed by the agent but don't worry, we will connect with the next available agent. Please feel free to type in your question.
Hello?
Great 11:09 and on to my 4 rep,
we even went to the store and they said, sorry nothing we can do! 18 year customers and we are about to leave if we don’t get help with this issue.
