device return charge

wrowell3

Hello,

I have been a vzw customer since 2011. Saturday I received a message that I would receive charge for device not returned but i returned the device around 10/7 and i would like this fee removed. i have never not returned any devices that needed to be replaced!

Verizon_Support

Hey there, wrowell3, we appreciate your years of loyalty and can help you out with your billing. So we can better assist, we will be reaching out via Private Message.

-Lauren