Prepaid Customer Service

Question

Shoutout to Andrew in Prepaid Customer Service. He helped me switch from a Postpaid physical SIM to a prepaid eSIM plan. He was very helpful and got everything set up well, which was definitely refreshing after a frustrating experience trying to switch over my plan. I wanted to thank him on the call but we got disconnected when the SIM switched.

Thank you Andrew wherever you are!

Thomas

Kh-Phil · Accepted Answer

Hi Tgmichaels1.

Thanks for taking the time to share your positive feedback. We strive to provide the highest level of customer service each day and we’re glad to know that Andrew in Prepaid Customer Service was able to deliver that to you!

SynthpopAddict · Accepted Answer

That's great if the Prepaid and Postpaid CS departments can now handle this sort of account migration between prepaid and postpaid.  For a while, the only way to do it was to contact Inside Sales, and if you tried calling some other department, would get transferred back and forth endlessly.