Account hacked

My account was hacked. They purchased a iphone and watch, along with the lines under my account. I file a fraud claim. which i was found not at fault...Verizon removes the lines, phone and watch from my account.

Disconnects my service because they say i owe the $2000 from the fraudulent devices

Accepted answers

emandem999

Problem solved. Big Thanks to Peter!! Out of all the reps i talked to Peter was the only one who could make things happen....This Thanksgiving is on you Peter!! 100

All comments

Verizon_Support

emandem999, we're so sorry to read about your experience, and would like to take a closer look at your account, and fraud claim. To best assist, we'll be sending a Private Message.

~Izzy

emandem999

Problem solved. Big Thanks to Peter!! Out of all the reps i talked to Peter was the only one who could make things happen....This Thanksgiving is on you Peter!! 100

VZ_jenn

Thank you for sharing this update with the community, @emandem999
! We're happy to hear that Peter was able to take care of this for you. We'll be sure to share your feedback with the appropriate team.