Verizon ssccaammmedd (they won't let me post this using the correct spelling of that word-that figures) me really good with a promise of a $300 Target gift card when I signed up with 5G. They never sent me the gift card and when I called to ask why, they said because I never activated it. I asked how could I activate it if I didn't have it to activate. Then they said they sent an email. 6 phone calls later with multiple transfers lasting over an hour each call, they concluded the email was never sent and said they would send a ticket to the department that handles promotions and I should receive and email within 3-5 business days. 7 business days later I call back to say I haven't received the promotion. I'm then transferred all over the place to find out what happened and was given an apology and another promise of an email coming in 1-2 days since they "escalated" my ticket. When the email didn't arrive, I called back again. After multiple transfers once again, I was told that my request was denied because the time limit had expired! Unbelievable! I asked for a supervisor and the supervisor went through all my notes, put me on hold while he checked this and that and came back on the line to ask if I would like the $200 credit on my account instead of the gift card. I first stated it was $300, then I asked him if this was a b a i t and switchssccaam. He stated it only showed $200 and an hour later and multiple transfers, I arrived at what I was told was the promo department. They went back and forth putting me on hold to check this and that and said I responded to the promo too late. I explained to them that multiple agents and supervisors had put me on hold to check with their department and promised you would send me the gift card. I immediately asked to be transferred to supervisor. I was told the supervisor was busy and would call me back in 5 minutes. I told them I've already been through that and never got a call and that I would hold. 23 minutes later I get the supervisor and go over my story for the umpteenth time and was told, "We can see you never received a gift card and were offered a promotion, we can give you a $200 credit on your account. I repeated that it was $300 and I'd already been offered a credit which I wasn't interested in because there was an item at Target I wanted. I was then told he would I personally handle my ticket and would call me in 24-72 hours. I was too exhausted to go over the long story about promises and call backs (something I'm sure Verizon counts on) and said OK. You guessed it, he never called back and a few days later, I called again and went through the usual transfers, holds, verification departments, offers of a credit to my account in place of the gift card etc only to be told that I didn't qualify for the promotion because of the time lapse. I asked to speak to a supervisor again and this time I got an american male who began the call by asking me how my service was and how did I like Verizon. I told him now was not the time to get a rating from me because I was frustrated and feel like I've been ssccaa mm e d. He then went into how Verizon gets scca mm ed by customers who only switch to get a gift card and then switch back to whatever they had before and ACCUSED ME OF SCC A MMMI N G VERIZON. I typed that in caps because he raised his voice to accuse me. I hung up on him and a few days later I gave in for the $200 credit. I had to call twice before my account was credited $200. You would think the story ended there. Not a chance. I'm currently on hold waiting to be transferred to a supervisor who is on another call (I'm already 56 minutes into this call as I hold), to do something to my router that was done just a few weeks ago because the internet is so slow that it buffers every few minutes when watching my Roku TV and I get circles on my computer in the middle of simple tasks like surfing the internet, or trying to open WORD or EXCEL. This is my second call to technical support for slow service that since I accepted the credit a month ago. I'm being told by a supervisor as I type if I have reset my router. I told her several times since the last call. I asked her if there was some data cap on my 5G that drops the speed to a lower speed once I reach the cap? This is what she said, and I quote "It appears your internet speed does slow down at the end of each cycle." After inquiring about the possibility of that being real, I asked her if I was special or does this happen to everyone. She then stated, and I quote again, "Yes, it happens to every Verizon customer." I told her there is no way Verizon could be winning the JD Power award for quality wireless service if every customer was going through this. Unless there's some money exchanging hands, which would coincide with a company ssccaamm ing it's customers. I could go on more about all of the unplugging this and testing that I'm going through on this phone call to "fix" this issue that happens to every Verizon 5G home customer, but I think you get it that I'm being completely made a fool of for putting up with being given the run around with a b a i t & switch sale since April. It's now Dec. Fool me once, shame on you, fool me twice and then another 15 or so times.....? Depressingly, I guess the shame is on me x 15. Sigh. DON'T BE A SHAMEFUL FOOL LIKE VERIZON HAS MADE ME!!!!
