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Promotion arent being applied

I applied for verizon services when I received an email stating that I could get up to 500 for transferring from at&t so I applied for the verizon forwad got approved then appli3d for the transfer of service promotion sent a copy of my final bill. I was billed for the first 2 month of service when I applied for the forward and made sure I was aprroved before starting service. Then I never received the second 10 in tablet the order was canceled yet the agreement is still on my account never received the chrome cast nor the ear buds. I've called customer service and got transferred for over for hours trying to get this resolved. I will never recommend this service to my family nor my employee's. Now my service is suspended when if these promotions were applied it wouldn't be this way. #verizonforward #transfer promotions

Comments

Verizon_Support

Hello, Lmflores81, we certainly want to help make sure you receive the right promotions after moving your service to Verizon! What service did you activate with us? When was your order placed? To make sure we're on the same page, you are missing a $500 credit and ear buds right?

-Lauren

Lmflores81

I applied for home internet I applied for the forward and I was transferring my home internet service from at&t. My Verizon forward was approved before I started service then I received a bill contacted them told there was a ticket along for the other 8 inch tablet ear buds and chrome cast. There have been so many times I've called and just got transferred over and over. If the credits were applied properly I would only owe $47.

Verizon_Support

Thank you so much for this info, Lmflores81. We always want to see our customers receive their applicable promotion. I have sent you a Private Message for further assistance.

-Natasha

Lmflores81

I tried to click on the link it says its expired I sent photos of the documents I sent in the last message from a Verizon representative

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