B.MW eSIM

My NUMBERSHARE number for my BMW connected car were disconnected/deactivated. Now I'm trying to connect my BMW eSIM again and I get this message

"NUMBER ALREADY ONBOARDED."

Need help from Verizons IT departmetnt to "un-board" my cell number completely so that I can get connect to my vehicle with a new number share plan.

Accepted answers

SynthpopAddict

@Inergystar
, that's a bummer.

I found this thread in a BMW forum and it sounds like there's a software issue (still) with eSIM where you may even end up with multiple lines added to your account, so you may be better pairing your phone via Bluetooth to the car? It is not only with Verizon, as someone using Blue Logo Place also reported eSIM issues. The most recent posts to the thread were from last month.

https://www.7post.com/forums/showthread.php?t=2139412

Inergystar

Thank you!

I read this forum every night. BMW is the problem. Rolling out this technology in BETA . BMW know it does not work. I am sick of the mess

IF THE FEATURE DOES NOT WORK BMW NEEDS TO BUY BACK THE VEHICLE. That's all.

All comments

Verizon_Support

We are here to help. Please tell us, are all apps up to date? When did this start?

~Geo

Inergystar

This problem started in October 2024, after BMW had major software outage with the app. eSIM has not worked since the outage.

SynthpopAddict

Have you tried a factory data reset on the infotainment system of your car? This will erase any devices you paired to the system, or any apps you installed which didn't come with the car.