Port in issue from metro pcs

It's been over 2 weeks I ported in my wife's service from Metro PCs and got her an iPhone 16 pro from Verizon. The port in status shows in progress. Called multiple times, chat with representatives. Even asked to make a ticket to the port in team and they said they can't do that. Have to call a support number. Did not even give the correct number. How do I reach port in team!?

Accepted answers

SynthpopAddict

Regular forum members aren't allowed to post phone numbers any more at all, but my notes have an (888) number ending in 7095 for Verizon's Porting Department; is that what you were given?

Have you tried contacting your old carrier to make sure there isn't something going on with your old account on their end? It shouldn't take more than 48 hours for a port to finalize, and if the system is still saying the port is in progress, maybe Metro needs to cancel the port and redo it before it will go through.

FaisalA

I found your thread where you posted the full number and called it. Got through to port in team and they fixed the issue. Thank you so much!!!

All comments

Verizon_Support

I'm sorry you are having issues getting your device activated. What error are you seeing? Can you make calls from the device? Please tell us more. https://www.verizon.com/support/transfer-service/overview/ -Joe

SynthpopAddict

Regular forum members aren't allowed to post phone numbers any more at all, but my notes have an (888) number ending in 7095 for Verizon's Porting Department; is that what you were given?

FaisalA

Yes we can make calls, but it's not receiving calls. The calls still go to the old phone when it's turned on. Goes to VM when the old phone is off and not on the new phone. The number transfer status still says in progress and not complete for the past 2 weeks.

FaisalA

The number provided to me was an 888. . . .ending in 6924. It said it's customer channel line or something. Definitely not port In.

I will keep looking for the port in line or hopefully get transferred there.

Verizon_Support

Thank you for clarifying FaisalA! We want to get into more details. I am sending you a private message to reply to and we will move forward from there on your wife's phone not receiving calls and how we can get the port beyond the "in progress" status.

-Deb

FaisalA

I found your thread where you posted the full number and called it. Got through to port in team and they fixed the issue. Thank you so much!!!

SynthpopAddict

You're welcome, and I'm happy to hear your line is finally working on Verizon!

Verizon: I'm surprised the OP was given the incorrect number to call when asking about a porting problem. Things do happen with porting sometimes; it's not an extremely rare situation. Seems like your call center reps could have a "cheat sheet" or quick reference guide handy with useful numbers to call?

Verizon_Support

Hello, FaisalA! Awesome to hear! Please let us know if you have any other questions as we are always here for support! https://www.verizon.com/support/contact-us/#mobile

-Natasha