I had Fios installed last week. The technician said they would need to dig to bury the cable. They were here for a few hours, and didn’t say anything about the timeframe of a second visit, so I thought it was completed. However, when I went outside after the technician left, I saw that there was a black cable across our driveway and front yard. This is a lawsuit waiting to happen if someone trips over it! When can I expect Verizon to return to fix this? Anytime I call, the agents I reach have no idea what they’re talking about, I’ve been hung up on several times when they try to transfer me, and when I call back in I have to explain everything all over again. This experience has been a nightmare and I’m honestly about to go right back to Xfinity.
