On Dec 1st, I ordered a new phone and watch from Verizon, that also came with two new lines. It was received on Dec 4th. On Dec 5th, I went online and requested to return the items and disconnect both lines. I decided I had just wanted to upgrade my current device instead (at a later time).
I was told to drive to 1.5 hours round trip to our closest corporate store to do the return, of which I did. However, after arriving at the store, I was told that my account was "flagged" and they could not help me or accept the return. They said it was flagged due to too much recent activity. I've been a customer for over 20 years. I simply was adding 2 new devices and lines and decided, once received, that the device as not a good fit and requested to return. I have a 45 day return policy and had the phone less than 12 hours when I requested to return it.
I called corporate after the store denied accepting the return, and corporate said they'd email me label. The label was never attached to any of the 6 emails that were sent. Then it was texted. However, again, it was not attached. Then I was told, mind you, after a 1 hour 51 min phone call, that they would mail me a return box and would call me the following week, on Tuesday, to confirm received. I never got the box and never got a return call. I called back again. I was told again, a second return label box would be sent as the first one wasn't shown as sent. They told me to call back Thursday. I never got the box or label. At this point, I have over $2,000 in brand new devices, sitting in a box in my vehicle to return, with no way to return. I don't want the devices or the lines. I want everything returned back to previous on my account. I am NOT okay paying a restocking fee on either device, after the amount of time and stress that this ordeal has ensued. I have spent hours and several dollars in gas to try to return this device and when I call and requested a manager, multiple times, I was advised there is no management and to "trust" the representative. I WANT TO RETURN THE DEVICES, BUT I'M GIVEN NO WAY TO DO SO.
