I called Verizon roadside assistance because I wasn't aware that the roadside assistance my husband and I bought when buying my car followed me to another state. So I paid the 99 dollar fee to have a tire changed (since my husband died there was one else I could call) only to find out when the guy got here, that I have wheel lock on my tire and no key (we were never given one when we bought the car). Needless to say the guy could not change the tire. So when I called for a refund they wouldn't give it to me. I said I would be perfectly happy to pay for the guy's time but I was pretty sure that didn't come to 99 dollars. Nope they wouldn't do it!!