I recently had to switch carrier from Verizon due to my son moving to a new house and having no service. For emergency purposes he needs to have service at all times without wifi so we had to switch. When I called to cancel my service with Verizon I asked what my outstanding balance was and paid it off over the phone. The agent ASSURED ME my balance was paid in full and I did not owe any more money to Verizon. Well....two months later....after getting new phones with my new carrrier, I receive a bill for 399.00 from Verizon. After many calls I was told there was a balance on my phones and I need to pay them off. I explained that I called and was told my balance was paid in full but that didn't matter to the person I talked to. I could have been reimbursed by my new carrier for this balance but now it is too late because I already got new phones and it's past the 30 days to request reimbursement for switching. The person I spoke to acknowledged the agent gave me incorrect information and wasn't thorough but would not give me break or help in any way. I have to now pay the price because someone wasn't doing their job correctly. I paid 267.00 when I disconnected and was told my balance was paid in full. Now they are putting me in a predicament because I retired and my husband is on disability and we can't afford to pay 400. I could have had my new carrier take care of that charge but now it 's too late due to that incorrect info. Sad that Verizon doesn't care after being a customer for over 20 years and paying close to 300 per month for years. The supervisor I talked to was rude to me as well. Said the agent didn't do what she should have done but oh well....it's my problem. Wish I could actually speak to someone that cares.
