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Free Xbox series s

1982derekj

I signed up for in a Verizon store for Verizon home internet.. with that there was a promotion for a free Xbox series S and an Xbox game bundle.. I was told I would get an email to redeem the items within a couple weeks.. I never received the emails.. I called a Verizon agent and they escalated the matter... About a week later I received the emails to redeem both the Xbox series s and the Xbox game bundle, but neither of the emails would let me redeem the items owed to me.. I got the matter escalated again.. I was told to call and I'd be able to redeem the items. Again they can't get it to go through. I spent a lot of time on hold and working with them trying to get this settled. today I was offered a $300 credit for the Xbox they put in a request for that but if I remember right I was offered a Xbox series S1 TB that component is valued at $350 not $300 and I'm still trying to get the Xbox bundle in order which I cannot redeem right now.. I'm beyond frustrated. I have been a paying customer with Verizon for over 23 years give me my stuff..

Comments

MichiganSteveo

I’m the same way. I got the email, called in because there is no link to click on like the email says. They made a ticket number for me and I’m still waiting. I called back and now waiting to see what they are going to do. It’s too late because I will not get it for Christmas to give to my kids so there’s that. I’ve been with them for over 24 years and before that with the company they bought, since the early 90s before they were Verizon.

Verizon_Support

We are sorry to read that you had these issues with your promotion, as this is never the experience we want for you after all these years with us. If you have any issues after your ticket is resolved, let us know, and we'll be glad to help out.

~Freddy

Sam215

I was able to redeem my offer for the Xbox series s but still haven’t received a confirmation email on when will it ship I redeemed it in November 28th like it said to but now when I check my redemptions it has no history of any redemption I hope I get an email soon.

Verizon_Support

Happy Saturday! Being on top of your account is crucial, especially if you are managing your offers.

Delivery of the promotional device may take up to 6 weeks. Advise customers that paying for expedited shipping will not decrease this shipping time frame.

Hope this info helps.

~Gilbert

Vinylist

I am currently trying to find where to claim my Xbox as I signed up for it and received the email to claim it, but when I go to the link, there's no xbox bundle to claim

Verizon_Support

Hello Vinylist, we wanted to check back with you to see if you still need help with your promotion.

~Ivone

Luklar227

I am having a similar issue as well. My service started on 12/31/24 and I claimed my free xbox on 1/13/25. I received a confirmation number for my “acessory order” but have not heard anything since that point. No tracking has been sent as well

Verizon_Support

Hey, Luklar227, we want to make sure you're getting everything you expect from that order. We're sending you a Private Note so we can get some specifics.

-Cait

DeliciousQuack

I had something similar but with the IPAD they said I’d get it free if I did X Y and Z which I did and then they had the nerve to tell me I don’t have enough credit limit to finance my free iPad this place is a joke. Nothing but issues with Verizon.

777irene

Did u get your Xbox I’m scared now I just signed up

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