Child Item

Site Totals

61363 Questions Answered 267 Categories

Military discount removed

My military discount was removed randomly. I never check on it because I thought it was all set and Verizon usually really good at sending notifications if something’s wrong. However, this time I didn’t get any notification that it needed to be renewed. I just resigned up for the discount but it’s been over 6months the discount was removed with no explanation. My military status has not changed!
I’m extremely frustrated with this.
has this happen to anyone?

Comments

Verizon_Support

Thank you Lameipadcord. We truly appreciate your service and never want any issues with your Military Discount. Thankfully we can get this resolved together now. A private message is being sent to you so that we can assist you further.

-Sean

goredskins

Yes it happened after Dec when the new year started

Verizon_Support

We hate to see that there was a discount removal you weren't aware of. Have you been able to get that added back on yet?

-Meg

RicknessLives

I have the exact same issue except it’s been nearly a year of Verizon Service.

Verizon_Support

Hey RicknessLives. We want to take a look into this for you. Please watch out for a private message from us so we can gather some more information from you. -Sara

BrianLT

Have the same issue, the discount has disappeared and I try to call and talk to someone but it always brings me to text message and never a live rep. Has anyone had it fixed?

JG6149

I had the exact same problem. This just happened and they said they wouldn't do anything about the current bill, from which I received zero notification to reverify in the first place. Been with them since 2013 and this is very frustrating that I'm considering leaving.

SJ2025

I have the same issue. I'm livid!!

Junebird16

I’m having the same issue I noticed my bill going up and my military discount was being removed and I’m still active duty.

Usaf1997

We have been a Verizon customer for 10+ yrs. Just noticed the military discount was removed(for how long don’t know) that’s a dirty move by Verizon to remove the discount without telling us, Now I have been trying for days to get the discount applied via the web page. Clicking the link taking me onto the ID.me page and confirmed, goes back to the Verizon page and starts over. The process just stops. Need assistance fixing this issue please.

Verizon_Support

First and foremost, thank you for your service! Help is here as we can review the account for your military discount. I have sent you a Private Messgae for further assistance.

-Natasha

Nitroqueen77

I have the same issue! Just noticed it today. Trying to figure out WHEN is was randomly removed. I'd like some bill credits applied. That's unacceptable. Verizon indicated there was no time limit or need to reapply. I had to reapply today.

Of course I can't find any method of assistance in figuring this out!

teewhy150

Same thing happened to me. I didn't even realize that its been off and that is so unfair. No email, no text message or notification. Absolutely absurd. Credits should be added to my bill for the past YEARS i haven't had the discount!!!!! A loyal customer and prior employee!!!!

VZ_cathy

Hi @teewhy150,

I'm sorry to hear about your issue. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

Child Item