Mobile Military Support
How can I pay off my phone in full after being disconnected?
I am stationed overseas in Korea. I want to pay off my disconnected account in full I am unable to chat or get a hold of anyone due to I don’t have the phone number anymore and a disconnected account.
Discount for Military Service
What are steps to obtained a military discount
Request Assistance-US Military Service Member Unresolved Identity Verification Issue a
Hello, I’m reaching out as an active-duty service member (19 years) who recently PCS’d to Hawaii after nearly 10 years overseas. I’ve attempted to open a Verizon account for my family, but due to an unresolved identity verification issue, I’ve been denied postpaid service and repeatedly redirected to prepaid without a…
New Cust Promo Same As Military Disc
New customers (w/o mil disc) are receiving the same price per line as current customers who have the military discount. I understand there is a business to run, marketing, etc. however, I would think this is a slap in the face due to the world events taking place. Is there something I’m missing here?
Discount
How much would my military discount save me?
Military discount
II applied for the military discount and was verified. However it was never applied to the account. How would I go about trying to get it put on the account? It will not let me reverify again.
Military discount removed
My military discount was removed randomly. I never check on it because I thought it was all set and Verizon usually really good at sending notifications if something’s wrong. However, this time I didn’t get any notification that it needed to be renewed. I just resigned up for the discount but it’s been over 6months the…
Military service issue
I am currently serving the Korean military and I have talked with Verizon since August, telling them that I had to suspend my line. In August, they said they had successfully suspended my account but still charged me for that month and it said that I also had to pay the month for September. When I called, they told me the…
Military Discount Credit
We applied and were approved for the military discount via ID.me the day we switched to Verizon at the end of November 2024. We received the email stating it was approved, but months passed and no discount showed in our bill. We were told it could take up to 2 billing cycles and that we would receive credit back from the…
Military line suspension
Has anyone had any luck with a military deployment line suspension lately? I spent over 2 hours on the phone, bounced between 4 different reps with no luck. The last rep said they would call back after a recorded prompt asked for information but never did. The ID.ME system to verify eligibility was not working and all 4…
Applying for Military Discount
How can I apply for the military discount? To register and validate military service, the person applying for the discount must be both: The military member or Gold Star Family member The Verizon Account Owner or Account Manager To change the Account Owner or add an Account Manager, see our Assign Account Manager FAQs. How…
About military and veterans discounts
Who is eligible for Verizon's military and veterans mobile account? We offer military discounts to all US active duty, retirees, veterans, current or former Guard or reserve, and Gold Star family members. What mobile discounts does Verizon offer to service members and veterans? After registering with our discount program,…
military deployment
My son is a Marine and is being deployed to Australia for 6 months. After going round and round with the phone prompts it is very clear I will never speak to an actual human being to talk about our options. I can find online how to suspend his service but I want to continue it while he is away - but cannot find what this…
Military discount
We are unable to verify your eligibility...." It will not allow me to get the discounted Military Veteran plan even though when I login to ID.ME account (NOT GOING THROUGH VERIZON) it verifies my status with no problem at all.
Customer service
When my father passed away a few weeks ago, we took comfort from the message on your website on the ease of this process. After 4 visits to the Verizon store and over 4 hours on the phone with 2 other customer service representatives over a 2 week period, I was ready to close a 15 year account and find another carrier. Not…
Loyalty Discount
I was told I was eligible for the military discount but once it was applied, my loyalty discount was taken which caused a 20 dollar increase in my bill. It was never stated that my loyalty discount would be taken away and the supposed supervisor named Jason I spoke with claims there was nothing he could do as he did not…
Retiree discount vs military discount
I recently applied for my vested pension. In my Benefits Connection account there was a link to click on for a discount for phone and internet. I waited too long to click on it and the link expired. I have spent the last couple weeks trying to get someone to re send the link. I have chatted on line and I was on the phone…
Military discount
I am very frustrated right now with Verizon! Just got off the phone with a representative inquiring about my bill. I switched to auto pay awhile ago so I never look at my account anymore. My bill has gone up $100 in the last year! I started looking back at older bills and realized we are not receiving our military discount…
Military discount
Let me begin by offering that a military discount is NEVER expected, and anything to minimize a monthly bill is GREATLY appreciated. When I went in person to the Verizon store to sign up for the Home internet 5g, I was VERY CLEARLY informed by the store manager that we would be receiving $10 off monthly with the military…