When I got my Oct. 2024 bill, it was higher than the previous month without any explanation. I called Verizon and was told that the credit I had been receiving for allowing Auto-Pay had been cut in half without any advance warning. The Verizon Customer Service Rep said I could save money by enrolling in a new plan...Unlimited Welcome. The Rep pointed out that none of my current benefits would change but the monthly price would be less. I agreed with her recommendation and just got my monthly bill -- it's more than my bill was in October!!! OUTRAGEOUS!!! When I called Verizon today to complain, I was informed that my trade-in credits for my previous cellphones were removed from my bill because Unlimited Welcome doesn't allow those to be applied. The Rep spoke to her supervisor and couldn't get permission to reinstate them, even though the Rep I spoke to in Oct. intentionally lied to me to make her commission. They wouldn't even consider restoring my old plan and would rather lose me as a customer. With the competition (T-Mobile and AT&T) now offering very attractive plans, I have no choice but to look at changing carriers who will value me as a customer and hold their employees accountable for their mistakes.
