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International Data roaming not working

I traveled Tahiti and and Bora Bora(French Polynesia), have 2 lines with Unlimited Ultimate plan, so international roaming with 10GB data is included. Both lines are using iPhone 16 pro Max, they worked perfectly with voice and LTE data the first day, using F-VINI as

The next day morning one line lost data, no LTE logo next to the signal strength bar. Called Verizon, spent 1.5 hours on the phone. They did some provisioning, asked me to reset network settings and restarted a few times, then I got 3G data for that line, the other line still have LTE working fine.

Then in the afternoon, both lines lost data. Called Verizon again the next day and spent another hour , they can’t make it work. I finally gave up and lived without data(voice and text worked)

My daughter use T-Mobile magenta plan, she had the voice and LTE working fine all the time. We just switched to Verizon two weeks ago and have not switched my daughter’s line.

I am so disappointed with Verizon’s roaming network. Seems like they blocked the data after some usage, but they can’t figure why. We travel internationally a lot. We may want to switch back to T-Mobile for this reason.

Anyone had experience like this in PF? Any suggestions?

Comments

At least you had something for one day. Similar situation (plan and iphones) didn’t get data AT ALL on Vini and only got 3G on Vodafone that lasted just 5 minutes. Same thing, chat and call and no help. Glad I didn’t reset my network settings for nothing

Verizon_Support

We always want to ensure that you have working service. This is especially true when travelling internationally, as it is so important to have at all times. A private message is being sent so that we can fully assist you with this issue.

-Sean

Could you please help us too?

Data completely stopped working today in Denmark. Yes, hard rebooted, turned roaming on and off, reset network settings etc. etc.

Over an hour on the phone with Verizon with zero solution. Agent even confirmed only 2k of data had been used and there should be ZERO issues, not even throttled data, let alone no data. Agent also said they had no further options to help.

Unacceptable! Please message to fix!

Verizon_Support

Thanks for raising this concern to us, EBSA. We want to ensure that you always have the most reliable connection, especially while travelling abroad. Please be on the lookout for a Private Note from us to get started with troubleshooting your device.

-Christy

It’s shameful this issue is still going on, months later. My husband and I upgraded the plan on our two lines to get included international coverage. Landed in Tahiti last night and have no data signal. Which is completely terrifying as we will be on tours and activities, without the ability to call or use data. The fact that Verizon is doing nothing to correct the issue, compensate people, or stop offering the travel plan in Tahiti, is unacceptable.

Same issue, however, have great internet at resort so don’t plan on spending hours of my time in paradise on the phone with Verizon!

Verizon_Support

Hello Heytheremar, we definitely understand how important it is to have a working device especially when away from family and friends. We will send you a private message to troubleshoot your connection.

-Toni

I’ve been having the same issue. Only text and calls work

Verizon_Support

We're sorry to hear that you're having problems with your service while traveling. We want to make sure you're set up for success the next time anything like this happens. We recommend using our troubleshooting guide when you encounter issues with your service while out of the country which you can find here: https://www.verizon.com/support/devices/ You'll need to select your phone model and search "international" in the "Tell us what's going on" box to find a list of possible issues.

If the issue continues after the troubleshooting, please reach out to us so we can determine if the issue is with the account instead. We hope you have safe travels.

~Jesse

I have the same problem: send the info to me at [email address removed per the Verizon Terms of Service] and then post it for all users!

please email me the fix for no international data

Yes I am on Moo’rea and no data service (phone is fine), and I plan on being in Fakarava and Rangiroa. I just used my phone in Greece, Bonaire this year with no issue. First time my data hasn’t worked in 30+ different countries, calling 611 for help now.

I am having the same problem. I have been on the phone with Verizon over an hour total. I have resort network settings, turned off phone several times, airplane mode off and on several times as well as data roaming. iPhone 16 Pro. No data.

Verizon_Support

Hello AW9, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

I have the same problem, no mobile data in Papeete or Bora Bora. 6.5 Months into this problem and no solution or even an indication that they're actually trying to solve the problem. The epitome of poor customer service. As I'm in French Polynesia for over a week without the service promised and for which I paid, I'll expect a credit on my next bill (which won't cover the inconvenience experienced.)

Cellular Data is not working in Tahiti. We have the Unlimited Plan. Call and texts work. Cellular data has worked in all other countries. I've been on the line with Verizon for over 2 hours with no resolution. Will be looking to change providers as this isn't the first issue.

Update - after 2.5 hours, I was finally able to get a representative who could help. They had to switch the line to a different international plan - it appears the issue is with the Unlimited Plan. Cellular data is now working, and Verizon gave a credit to cover the change to the international plan for this month.

Verizon_Support

LeeAnn72 We are sorry to hear that the data is not working while you out of the country. We know how important that is for you. I will be sending you a PM as well.

-Harry

Verizon_Support

LeeAnn72 Thank you for reaching out. When you have a moment to discuss this please reply to this message.

-Harry

I have contacted customer support five times now and spent over three hours trying to resolve this issue. I spent $100 to do the international data plan on my brand new phone. Nothing. I am now locked out of the Verizon website after supposedly too many attempts. I am in a foreign country, unable to speak the language and have zero access to data or any sort of international service. This is after 20 years of being a Verizon customerPlease help

Verizon_Support

We hate to hear that you have had to spend so much time working for a solution, planetxjanet. We're sending a private message your way to help.

-Cait

I have the same problem. I think I went to too many countries in one day. I’m locked out of data and whenever I contact Verizon, I get disconnected or told to talk to an AI assistant who tells me to call Verizon. Help!

Verizon_Support

We are here to support you. Sending you a Private Message now.

-Cryssie

Same issue as LeeAnn72 in Bora Bora this past week. My wife’s phone worked fine (Verizon iPhone 13 Pro) but my Verizon 16 Pro never had data and texts really didn’t work either. Just cell service. I did get the initial welcome text from Verizon when I landed, but that was about it. All settings the same on both phones and same plan. I’m convinced it’s SIM vs eSIM, but rep didn’t think so. An hour on the phone and no help. Said they were trying to “port the number” and it could take 2 hours. Didn’t work. Never resolved and only had hotel WiFi.

The phone would initially show E or 3G, but when trying to load a website, and Apple pop up said “Could not activate cellular data network” and I only saw cellular bars, no data.

My phone worked fine a couple months ago in France, Germany, and Switzerland with the same plan.

Verizon_Support

We hate to hear you had this experience while travelling internationally. We understand the importance of staying connected and would love to offer additional support to ensure moving forward you don't encounter this same inconvenience. Be on the lookout for a Private Note from us offering support in regards to this issue.

-Christy

Same issue here. In Tahiti right now and though my phone shows a connection to Vodaphone and I received the welcome message, texts and data when not on WiFi are not working. Have the unlimited unlimited plan so frustrated that I cannot trust Verizon to fix what is obviously a reoccurring issue for people traveling internationally to FP.

Verizon_Support

Hey there DareM1, we want to make sure you can keep in touch while traveling! We'll be sending a Private Message to further assist you.

-Lauren

I have same problem in Georgia(Country) as i see verizon supports 2 networks here Geocell and Celfie when its registring on Geocell i have data but when on Celfie i dont have any data wt f last year it was working perfectly now its trash why im paying for ultimate unlimited premium when im not receiving its benefits totally unacceptable!!

Verizon_Support

Faustikq Thank you for reaching out. We know how important it is to use your device when traveling. I will be reaching out in a PM as well.

-Harry

Four of us got into Tahiti 3 days ago on 9/13/25 and like most everyone else (on VZW anyway) found that there was little to zero connectivity with our iPhones and Android devices. 4 people on 2 different accounts, all on theVZW Unlimited Ultimate Plan (includes internationsal voice and data). None of our phones worked unless connected to WiFi at the hotel (there seems to be NO FREE WIFI anywhere on this island). I spent over 6 hours over 2-1/2 days on the phone with VZW, repeating my issues over and over, being transferred around and getting disconnected etc. The last call that I made, I was irate over how I was being repeatedly dumped off to someone else and I demanded to speak to someone above the first tier of support as I had "enough!". I also apologized for taking out my frustration on the service rep and told her I know its not her fault - which she graciously accepted - and transferred me. I was on the phone with a 2nd tier service rep in Seattle who - after about an hour of testing with the Tahitian telecom company (and presumeable the local cell providers) said there appears to be an intermittant issue that the Tahitian telcom isn't disclosing as VZW would in the US when it would when it has similiar issues. They explained many foriegn telcoms typically fix the issue first - and then disclose there was an issue after it had been corrected. As I look back into this thread it seems to be a chronic issue in Tahiti. Had I known, I'd have brought my unlocked Samsung S22 Ultra and obtained a SIM card for it at the airport when I arrived. I won't travel without an unlocked phone ever again. If you *think* you can get by without internet in a foriegn country - I urge you to think again. Society as a whole have adopted and embraced the internet.. detailed printed maps, etc, just don't exist anymore. The world has moved beyond printed anything really.

Same issues in France. Neither phone works. Shows roaming, have roaming turned on, but no internet/data. Upgraded to higher plan just for this and it's been a bust.

I chatted with Verizon and they reset my phone connection somehow. Now it works! Thanks!

Verizon_Support

We've got your back. Sending you a Private Message now.

-Cryssie

Stuck in Singapore with the same problem call and text work fine. Data is showing LGE, but not working. Can anyone help?

Verizon_Support

I'm glad to hear that calls and texts are working while you're traveling abroad. Let's get your data back working. Please be on the lookout for a private message from us for help.

-Joseph

This has been happening to me for 7 months on many trips to many destinations (Germany, UK, Slovenia, Croatia, France, Netherlands, Belgium, Thailand, etc). I'm about to simply move to another carrier. I've spent probably 25 hours on support calls, with all sorts of tech support people. Some tried to help, most were completely useless.

Trying to call "support" while traveling abroad, you get stuck in automated AI garbage doom loop, or if I'm lucky to get a person somewhere who takes me through the same 2 hour long support script over and over and over again, all without resolution. If you try to log in to the website or useless mobile app, I get locked out 100% of the time while traveling. I don't have 5 hours of time on each trip to diagnose my phone.

I literally cannot take it anymore. Worked fine for decades, but now, it seems unfixable. Probably time to change carriers

Basically, nothing works. I need the phone for business, and it simply never works when I travel internationally.

Verizon_Support

We understand how important it is to be connected while traveling. We hate to see you are having trouble and never want to see you go. Sending over a private message so we can look into this further.

-Kristen

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