International Services
Unlocking an phone
I need unlocking an iPhone. I have the IMEI I need to check if it is elegible for carrier unlock
I am the account manager
I would like to eliminate the travel pass from ***** on my account. How can I have that charge eliminated permanently?
Why did my travel pass not activate?
I went online via the app and added the daily travel pass to my plan and entered the location and time frame of which I will be traveling internationally. The app said it was successfully added. Why did the plan not activate and how is $150+ reasonable to charge for 41 minutes of calls? Calls/texts/ and data of which I had…
I want to cancel my international calling plan
I added the one month international calling plan in less than five minutes. Last time I added it it, Verizon automatically renewed it, and I had to complain to get the renewal charge reversed. I didn't want this to happen again. I just spent 40 minutes going down various blind alleys trying to cancel it. Verizon website is…
Travelpass not working
I deposited funds for the travel days in advance. Travelpass turned on in Germany automatically and took the first day of funds, but by the time I got to Latvia, later that day, it did not work anymore. Second day, it did not charge the funds and it still does not work. I've tried troubleshooting instructions of turning…
Sign up help
how do I sign up for international phone usage?
Anyone have a number hacked and getting travel pass charges?
I can’t stand this that this can’t be stopped!’ Every day I am charged $12 for a travel pass from Dominic republic someone has hacked my number or account and I have to constantly keep calling Verizon. Can’t they just unsubscribe me from it?! So annoying
phone activation
Good day, you need to activate the phone after resetting data in Ukraine for operators of this country in the SIM card tray, the number is *****, the phone was bought from hands without a box and without a SIM card
Mexico
Going to Cabo San Lucas. Will my cell work there?
Verizon Visa card + Travelpass
Verison Visa card provide 2 Travelpass per year. How can I activate it?
Has anyone been able to get internet working at the Hospital in Tahiti, Papeete
We are in desperate need of help, our grandpa is in critical condition at the hospital in Papeete, Tahiti, and neither his nor my uncles phone is working, both are on Verizon plans. Is there a reason for this? It may be that the hospital is some kind of dead spot.
customer service
What time today is a live agent available
Will this number work in Japan and India
I wish to understand the charges for receiving a message or a call on my Verizon number
how to activate for tahitii
how to activate for tahitii
Carrier unlock for Iphoen15 pro max
I'm now in pakistan and my iphone 15 pro max is still carrier lock unable to use local networks
Primary Line not working after international travel
I just returned to the US from an international trip, and my primary line is not reactivating. I used my travel line with TravelPass for cellular data while away, but now I neither travel nor primary lines are working. I have already turned my phone on and off several times, turned cellular off and on, and deleted the…
Is travel pass available immediately?
if a travel pass is already purchased, is it automatically available to use as soon as you turning on roaming in abroad?
Lost Data Connectivity
As soon as I leave my home network, I lose data connectivity, even though it is included in my plan. I have messed with this for the last year every time I go out of country. I had replaced my phone with another Samsung s21, using my old sim card, which was working fine on the old phone, and it continues to work fine at…
The best Verizon rep I have ever spoken to in 20 years!
There seems to be no place else to post this, but I just have to give a big shout out to Roland (Nevada call center) in Global Services/International Calling who was the absolute best rep in any Verizon division I have dealt with in the twenty or so years I have been a customer. Knowledgeable, personable, patient; hits all…
Local eSIM carrier limited to slowed Verizon speeds?
I'm traveling internationally and had to purchase a second eSIM since the 15gb wasn't enough and buying more data far exceeds the cost of the second eSIM. However, after I purchased the prepaid eSIM with the second carrier, it has the same slow speeds as my verizon plan while slowed (after contacting the company I should…
Hundred dollars a month plan
I have been using the hundred dollar a month Verizon plan when I go to France it works very well for me but I can't figure out renew it I keep. I don’t want to keep jumping through hoops all I wanna do is add the plan
Unable to make or receive calls
I’m in toyko Japan. I ordered international travel pass.
Texting
can you text over WiFi while connected to hotel WiFi?
International service
how to I add international service for my vacation?
Missing February 2026 TravelPass Days
I pay $10/month for the TravelPass promo, which gives me 3 TravelPass days per month. I received my January allocation of 3 days on January 8. I also received my 3 days for the current month on March 8. February was skipped altogether. My husband is missing his one TravelPass day for February as well. Has anybody else not…
Not receiving calls Internationally
Hi. I live in Morocco but kept my Verizon Ultimate Unlimited w International plan. Phone worked fine until I traveled back home to the united states and then came back to Morocco. I have not been able to receive calls since then. I can make calls, send and receive texts. I've spent hours and days on the phone with verizon,…
Travel Pass activates on its own
I have used travel pass for about 10 years. In the beginning you could just shut off mobile data and travel pass would not activate if you didn't: send a text make a call answer a call use mobile data 6-7 years ago that changed, now there was a new thing called background data. Even though you turned off mobile data, tiny…
Costa rica
travelling to Costa Rica. What do I do?
Travel pass bank
My daughter is traveling internationally and Verizon app indicates she has 11 Travelpass days banked. What exactly does that mean and what does she need to do to use any days that she has?
costa rica service
I paid for the monthly international plan for my trip to Costa Rica, but am finding that the service is very limited. But even when I have multiple bars in LTE, my map apps would not work for directions. I recently tried resetting my phone (powering off and back on), and then it worked for one drive. When it didn't work…