My Verizon account was hacked, someone with out my consent added another line to my account, disconnected my line and took over my phone! It was decided by a Verizon customer service representative that after multiple attempts to factory reset my device I would need a new device. I had requested an exchange for my device as I was a devoted Samsung user! YES, we pay the $19.00 a month for insurance - which we have never used. According to the bylaws of the insurance policy it includes fraudulent activity. After multiple times of trying to factory reset the phone, even going to a corporate store and them attempting to factory reset the device it was obvious that whoever hacked in was smarter then the rest of us. Every factory reset did not work! They deactivated and activated 3 eSIMs, with no resolution. I was offered to pay $300.00 deductible to receive a new Samsung device. I didn’t agree with the deductible since Verizon allowed a breech of data, but then speaking to yet another representative they stated that I should go to a different interface with would switch me to Apple, I was reluctant because I’m not a fan of apple but it was explained to me that it would be easier for the hacker to “follow” me if I stayed with Android! The police did an investigation on my device and when I received the device back I contacted Verizon to send it back when this began in September it is documented and I was advised that I would not be charged for the remaining of the device as per their security agreement! However, they have received the device back- and I have also paid 855, for the device! I have also paid for the disconnect fee from the fraudulent line, I paid for that person to travel internationally, I paid for that fraudulent line to upgrade their service, and have service on their line for 5 days! The old device was non working for 7 days but yet I still had to pay for service on that device. I have wasted. I have read on here how people waste multiple days / phone calls to customer service. I have kept track of this since the 5 th phone call in SEPTEMBER as of today I have spent 103 hours trying to get my money that is due back to me! With no resolution.
