Dear Verizon Customer Support at the bottom of the screen, you will find any and all attachments with the corresponding supporting documentation and evidence of my profile and good standing positive and not behind or late or due or owed… following by the account that Verizon had fraudulently linked to my account and expects me to be held responsible for these unethical charges. I will be posting them in this order exactly from my account to the charges. You expect me to be responsible for that aren’t mine!
I am writing to address several unresolved and unacceptable issues with my Verizon account. Despite being a loyal and responsible customer who has consistently paid on time or ahead of schedule, I have encountered ongoing problems that have caused significant inconvenience. Below is a detailed outline of my concerns:
1. Initial Setup and Protection Plan Enrollment:
• In August, I created a Verizon mobile account for two iPhone 15s (512GB)—one pink and one blue—and enrolled both devices in the Verizon Mobile Protection Plan.
• I paid $289.30 for the first month’s bill, including activation fees. And that was in September. October was$137.37 November was $166.96 and this month was $166.96 but I had it pushed to January 12 due to financial instabilities and hardship. I should not be held responsible for an account or charges that aren’t mine
2. Issues with Device Activation:
• My girlfriend’s phone arrived locked in SOS mode and had to be unlocked by customer support.
3. Unexplained Charges and Billing Errors:
• I was charged for additional numbers/devices on my account that I could not locate or access.
• Despite paying my first bill in full, I began receiving messages about past-due balances ranging from $348.09 to $2,461.98.
• Representatives repeatedly assured me that my account was in good standing, but these charges were never resolved and continue to appear on my account.
4. Unauthorized and Unethical Account Changes:
• My Verizon Mobile Protection Plan was removed from both devices without my authorization, leaving me unable to re-enroll.
• One of my phones (ending in 2022) was stolen before Christmas, and I was unable to replace it due to the unauthorized removal of the protection plan.
• My girlfriend’s device is now being falsely marked as “stolen or unpaid,” preventing her from upgrading her device even though it is fully paid off and eligible for an upgrade.
• Devices have been added and removed from my account without my consent, and there have been repeated requests for my personal information, including my Social Security number, which I find unnecessary and unprofessional.
5. Excessive and Unnecessary Credit Checks:
• I have been repeatedly asked to authorize soft credit checks whenever I attempt to upgrade a device or add a line to my account.
• This is unnecessary and unethical for an existing customer in good standing. A credit check should only be conducted when a customer is new to Verizon, not for routine account activities.
6. Poor Customer Support and Lack of Accountability:
• I have consistently been given conflicting information, transferred between departments, and told that notes were added to my account—yet no notes have ever been posted.
• One agent informed me that they applied a $20 loyalty credit to my account, but this was never done.
• Many live chat agents have been unprofessional, with frequent punctuation issues, lack of clarity, refusal to provide names or employee ID numbers when requested, and repeated attempts to access my personal information unnecessarily.
• My attempts to resolve these issues have been met with repeated delays, miscommunication, and a lack of accountability from Verizon representatives.
7. Payment Record and Impact on My Life:
• I have paid every month on time or ahead of schedule and have never been late or past due. Despite this, I am being falsely charged and my account has been mishandled.
• I am currently experiencing financial hardship, and my girlfriend is four months pregnant. The ongoing issues have added significant stress to an already difficult situation.
Supporting Evidence:
I have emails and documentation to substantiate all of my claims. I am confident that the evidence I have collected will support the accusations I have outlined.
Requested Resolutions:
1. Compensation: I would like to be compensated for the months of inconvenience, unauthorized charges, and poor customer service I have endured.
2. Device Upgrade: Expedite the processing of my girlfriend’s device upgrade and correct the error marking her device as stolen or unpaid.
3. Unauthorized Charges and Account Corrections: Remove all false charges and unauthorized devices from my account and ensure that my account reflects its good-standing status.
4. Investigation and Accountability: Investigate the suspicious activity on my account, including unauthorized changes, and ensure proper documentation of all actions moving forward.
I assure you that I am committed to seeing this through and holding the appropriate parties accountable. If a resolution is not reached promptly, I will have no choice but to explore legal options. I believe this is unnecessary for both parties, and I urge you to take action to resolve this matter swiftly.
Thank you for your attention. I look forward to your prompt response.
Sincerely,
[Jeffery ***].
