Child Item

Site Totals

61368 Questions Answered 267 Categories

Being Routed To California - From New York BTW

Hello,

I had a NCQ 5G Gateway that was horrible. Verizon concluded that the device was faulty and issued me a replacement. I received and set up the replacement today only to come to one problem; my IPV4 is now in California, while I am in New York City. This has made latency terrible. I receive 128ms average to 1.1.1.1 and 134ms to 8.8.8.8 (on the old, 'faulty', gateway I still received 45ms.) I am aware this is some sort of mobile hotspot type device, but from New York to California seems ABSURD. Has anyone else encountered this issue? Support seems absolutely clueless, as they say there is nothing they can do, and I just have to wait for a new IP address. I have factory reset the device at least 12 times now and I am just being placed all around California, From El Segundo, San Marcos, Irvine, and the cycle repeats.

Comments

Verizon_Support

We're sorry to hear about the problems you're having with the latency on that new replacement device, and we want to make sure we're doing everything we can to help you. It sounds like you've already tried some troubleshooting which is great. We recommend going here and finding your 5G Home device: https://www.verizon.com/support/devices/#home There's some great troubleshooting you can try in additional to resetting it. Please let us know how it goes.

~Jesse

srockwitz

Hello,

Thank you for linking me your generic ZenDesk help center. If any information on there could have solved the problem, I don’t think I would be making a request for a technician. I have been dealing with this issue for over a week (Since new 5G home device was received), and Verizon has done nothing to rectify or resolve the issue. I have been thrown around departments, and still to this day have no logical response as to why New York customers are being given California IP addresses. For all of these reasons, Verizon has permanently lost a customer. Under no circumstances will I ever recommend or use Verizon again. 25 months of consistent payments just to be treated so poorly is probably the worst customer service I have ever experienced. I have switched providers and do not want your help anymore. Thank you; for absolutely nothing.

Regards,

Sean R

Child Item