In Sept '24; I received an email from Verizon for a customer loyalty discount of $10 per line, per month for 1 year. Per instructions on the email, I contacted Verizon a day or 2 later and spoke to someone that had no clue what I was talking about. After having to raise my voice and basically scream at the person because they would not listen to me, I was finally given a supervisor who knew about the discount and would submit it for approval.
Since then I have had to call Verizon's customer service every time my bill posts because they are not giving me the discount that I have in writing. I have been given the discount manually each time, and they "submit a request" to have it auto apply, which does not happen.
This week I called and spoke a woman in the Loyalty dept, who told me that the original discount no longer exists, even thought I have a letter on it. She got me a $20 / month discount and would submit a request for the additional $30. Once again, I was able to speak to a supervisor who basically told me that the only thing I can do is call each month and argue with them about getting my discount.
Verizon, this is very poor customer service, and not a way to reward customer loyalty. I have tried calling the corporate office muliple times, only to get kicked into the automated que and given the run around again. If I could save money by jumping to ATT, I would have already done it.
