If I gave you my personal cell phone number why is my account tied to a random mobile phone number that I cannot change, call, use, nothing. It's just the account number? This is my account its off putting
The Verizon 5G Home Internet service is using cellular technology, and thus is tied to a real (but not usable for anything else) phone number. Your Verizon Account Number will be something else.
It is understandable that seeing a random looking phone number is confusing and off-putting, however, have no worries. It's a completely normal part of having Internet service provided over cellular networks.
Hello Rito_, we're sorry to learn you're having issues with your account. We will be sending you a private message to further assist.
~Ivone
