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Charged for devices i was told that were returned

I was told by the people in my family that 2 iPhone se were returned they aren't under this account name but on my email I still get bills because autopsy was on but I can't get into that account because I need the phone and it won't let me reset password

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Verizon_Support

I'm sorry you have charges that you can't review. Please visit a corporate store with a government issued Id. Find one here: https://www.verizon.com/stores/ -Joe

Hodges58

She's dead I can't really show a

Verizon_Support

Hello Hodges58. We would need for you to be an account manager on the account and go with a valid ID so that we can access the account properly. Once we do this, we can gladly check into the issues with those two phones you mentioned.

~Ivone

Verizon_Support

I'd just like to say we are so sorry for your loss and want to make this process easier. We do have alternative ways to assist if the Account Owner recently passed and ensure that the account is updated to your details. Please reach out at your convenience and we can get started.

-Christy

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