I would like to share my overall experience with Verizon ever since we switch. Last October 2024 when we switch with Verizon and I can say that I'm not really pleased about it. First, when I ordered my husband's iPhone 16 Pro , Apple Watch and switch my own phone to their plan it took 8 hours to successfully completed online. Second, my ordered didn't arrived in the same package after 2 days, that I have to call customer service because it might have problems with my ordered but on my email notification says iPhone 16 Pro and Apple Watch. So, customer service rep can not explain what happened with my order. So he ordered an iPhone 15 for compensation (temporary) and I can pick up within 1 hour . Few minutes after it was successfully ordered, another delivery guy in my doorstep and it was the iPhone 16 Pro with different tracking number that I'm not aware of. Third, phone number transport with my husband's number was difficult too. They have to create a different number (temporary what they said) to transport his number. Fourth, the BILLING was a disaster (I sign up for paperless and I'm still receiving paper bills with different amount in my account online). Because they create a temporary number for my husband's to transport his old number, they forgot to attached a file that the iPhone 16 pro is monthly payment basis but they charged my bank of $981. 11 . Of course, I called customer service and they connect me with financial services department, billing and etc.. I talked to different customer service representative and gave me false hopes. They told me that it will be credit back in my account , fix my billing , attached that documents that the iPhone 16 pro is monthly payment. It's been 2 weeks and nothing changes . I called my bank to reverse the payment and now it's an open case and I have to submit some documents to support my claims. And ever since I called Verizon customer service about the billing for that iPhone 16 pro which they told me that they correct already I can't log in on my verizon apps . I also mentioned that to the customer service and they said they will fix it. But NOTHING happened . Now, I'm still receiving email that if I don't pay the full amount $981.11 , the phone will be disconnected. This just shows that documentation and calling verizon customer service is waste of time ( literally talked to them more than hours). Lastly, $200 credit when you switch to verizon is a pain. Nobody explained that it has timeline for rebate and you have to call them to tell that. They said in their website after 2 months but hey if you don't follow up it's gone in the air. One customer service rep told me " You think the company would just give that $200 credit easily?" and I told him well if that's the case that's " False advertisement". He said I can gave you $200 compensation for one phone because it lapsed already the timeline for the rebate. For the last few weeks I've been calling the customer service and told them that, one person add another $200 credit because to compensate for their faults. Same company, different customer service, different ways to handled calls, no uniformity to solve customer service problems. I hope my BILLING will get fix and I can access with my right account. I hope through this I can get the attention of the right department and right people to solve this. I've been so patience all throughout my conversation with customer service rep but nothing was resolve.
